Evening Unit Secretary & Patient Experience Ambassador

ochsner; Lafayette (LA); On-site; USD 21,000 - 30,000; Part time

Job summary

Ochsner Health in Lafayette, LA seeks a part-time Patient Experience Ambassador to support the department with clerical tasks and patient interactions. The role involves data entry, reviewing EPIC chart reports for unit charges, and ensuring clear, compassionate communication with patients and families.

The position requires a High School diploma or equivalent, strong computer and Windows skills, and a BLS certification within 90 days of hire. Weekend rotations may be required.

Qualifications

• High School diploma or equivalent is required.
• Preferred experience in the healthcare industry.
• BLS certification within 90 days of hire at Community Hospitals.
• Strong data entry and professional communication skills.

Responsibilities

• Provides clerical support for the department.
• Responds to requests from patients, family, and staff and refers to appropriate personnel as needed.
• Serves as Patient Experience Ambassador for the unit.
• Assesses EPIC chart reports to ensure proper unit charges.
• Adapts communication to the patient population and secures permissions as needed.
• Other related duties as required.

Skills

Data entry

Verbal & written communication

Windows applications

Medical terminology

Organization & time management

Education

High School diploma or equivalent

Tools

EPIC chart reports

Job description

Ochsner Health in Lafayette, LA seeks a part-time Patient Experience Ambassador to support the department with clerical tasks and patient interactions. The role involves data entry, reviewing EPIC chart reports for unit charges, and ensuring clear, compassionate communication with patients and families.

The position requires a High School diploma or equivalent, strong computer and Windows skills, and a BLS certification within 90 days of hire. Weekend rotations may be required.