Unit Secretary - Med/Tele 3 - Days

Ochsner Health; Baton Rouge (LA); On-site; USD 38,000 - 60,000; Full time

Job summary

Ochsner Health in Baton Rouge is seeking a patient-focused administrative professional to support the department and multidisciplinary team. You'll handle admit/discharge/transfer tasks, manage reservations and processing activities, answer phones and call bells, and route requests from patients, families, and staff to the right personnel.

You will contribute to a positive patient experience by ensuring timely follow-up, uphold privacy, and adapt to rapid unit changes.

Qualifications

• High School diploma or equivalent required or preferred.
• Experience in healthcare environment is advantageous.
• Certification in Basic Life Support (BLS) preferred.

Responsibilities

• Provides clerical support for the department and Interdisciplinary Team.
• Serves as Patient Experience Ambassador for the unit.
• Adapts to rapid changes in the unit/department in a positive, constructive manner.
• Assesses EPIC chart reports to ensure unit charges/utilization are maintained adequately.
• Adapts behavior to the specific patient population, including privacy and communication style.
• Other related duties as required.

Skills

Data entry

Verbal & written communication

Windows & software

Interpersonal skills

Medical terminology

Self-directed

Judgment under pressure

Time management

Education

High School diploma

Tools

Windows OS

EPIC knowledge

Job description

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job performs many functions which support patient care and the department. Handles admit/discharge/transfer functions, manages reservation and processing activities, manages phones and call bells, and refers requests from patients, family, and staff to the appropriate personnel. This job plays an important role in enhancing the patient experience by ensuring follow up to patient requests and needs in a timely fashion.

Education

Required -High School diploma or equivalent

Work Experience

Preferred - Experience in the medical/healthcare industry

Certifications

Preferred - Certification in Basic Life Support (BLS) from the American Heart Association

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Thorough understanding of medical terminology.
• Self-directed and able to work independently.
• Ability to and experience exercising good judgment in handling difficult situations.
• Effective planning, organizing and time management skills.

Job Duties

• Provides clerical support for the department and Interdisciplinary Team.
• Serves as Patient Experience Ambassador for the unit.
• Adapts to rapid changes in the unit / department in a positive, constructive manner.
• Assesses EPIC chart reports to ensure unit charges/utilization are maintained adequately.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.