Unit Coordinator- PICU (Part Time, Nights)

Nicklaus Children's Health System; Sunset Corners (FL); On-site; USD 32,000 - 38,000; Full time

Job summary

Nicklaus Children's Health System is seeking a Clerical/Administrative professional for the Pediatric ICU nursing unit. You will handle receptionist duties, patient support, and clerical tasks to sustain smooth patient flow and high-quality care.

Responsibilities include answering calls, greeting families, managing documentation, and coordinating with clinical teams. A high school diploma and healthcare familiarity are preferred; Spanish may be advantageous.

Qualifications

• High school education or equivalent preferred.
• Fluent in Spanish preferred.
• Graduate of a Unit Secretarial course or medical terminology course preferred.
• Previous healthcare experience preferred.
• Ability to manage multiple priorities.
• Strong time management skills.
• Effective verbal and written communication.
• Strong customer service skills.

Responsibilities

• Welcomes patients and families and performs general computer, receptionist, and clerical duties in a Nursing unit.
• Promptly answers patient calls, transfers calls, and obtains information to resolve requests.
• Greets and welcomes patients, families, parents, and visitors and provides administrative support.
• Maintains nursing station organization and inventory; orders supplies when needed.
• Maintains non-electronic patient records for trauma documentation.
• Scans consents and calls all consults; follows up on servicing of equipment.
• Ensures mobile computers are charged and functioning nightly.
• Maintains accurate patient placement and nursing assignments in electronic systems.

Skills

Spanish

Customer service

Multitasking

Communication

Education

High school diploma or equivalent

Job description

Description

Job Summary

Welcomes patients and families and performs general computer, receptionist, and clerical duties in a Nursing unit. Provides excellent customer service, supports the nursing leaders and staff. Assist patients and families. Works under the supervision of the RN Charge Nurse/Clinical Coordinator. Supports and upholds the Patients' Bill of rights.

Job Specific Duties

• Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request.
• Greets and welcomes patients, families, parents, and visitors to the nursing unit. Provides administrative support and assists the medical and clinical teams with requests and tasks.
• Makes sure every guest experience is positive and lasting. Provides the guest with a “Welcome Packet” and assists the clinical team to support the guests to become oriented to their patient care area and their room.
• Identifies and assesses guests’ needs when appropriate.
• Maintains the nursing station organized.
• Maintains an appropriate inventory and orders supplies when needed.
• Maintains non-electronic patient medical records for code blue and trauma documentation.
• Scans consents and calls all consults.
• Requests and follows up on servicing of non-functioning equipment.
• Responsible for ensuring all mobile computers are charged and functioning every night.
• Maintains accuracy of patient placement and nursing assignments in electronic applications and unit spreadsheets.

Minimum Job Requirements

• 1-3 years of clerical or customer service experience

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• Fluent in Spanish preferred.
• Graduate of a Unit Secretarial course or medical terminology course preferred.
• Previous experience as a Secretary or Administrative Assistant preferred.
• Previous healthcare experience preferred.
• Ability to manage multiple priorities.
• Strong time management skills.
• Effective verbal and written communication.
• Strong customer service skills.
• Computer literate and knowledge of printers.
• Strong problem solving, critical thinking, and conflict resolution skills.
• Ability to learn appropriate software applications.
• Works effectively in a collaborative environment.

Job:

Clerical/Administrative

Department:

PEDIATRIC ICU-2100-620020

Job Status:

Professional