PICU Unit Coordinator - Patient Concierge & Admin Support

Nicklaus Children's Health System; Sunset Corners (FL); On-site; USD 32,000 - 38,000; Full time

Job summary

Nicklaus Children's Health System is seeking a Clerical/Administrative professional for the Pediatric ICU nursing unit. You will handle receptionist duties, patient support, and clerical tasks to sustain smooth patient flow and high-quality care.

Responsibilities include answering calls, greeting families, managing documentation, and coordinating with clinical teams. A high school diploma and healthcare familiarity are preferred; Spanish may be advantageous.

Qualifications

• High school education or equivalent preferred.
• Fluent in Spanish preferred.
• Graduate of a Unit Secretarial course or medical terminology course preferred.
• Previous healthcare experience preferred.
• Ability to manage multiple priorities.
• Strong time management skills.
• Effective verbal and written communication.
• Strong customer service skills.

Responsibilities

• Welcomes patients and families and performs general computer, receptionist, and clerical duties in a Nursing unit.
• Promptly answers patient calls, transfers calls, and obtains information to resolve requests.
• Greets and welcomes patients, families, parents, and visitors and provides administrative support.
• Maintains nursing station organization and inventory; orders supplies when needed.
• Maintains non-electronic patient records for trauma documentation.
• Scans consents and calls all consults; follows up on servicing of equipment.
• Ensures mobile computers are charged and functioning nightly.
• Maintains accurate patient placement and nursing assignments in electronic systems.

Skills

Spanish

Customer service

Multitasking

Communication

Education

High school diploma or equivalent

Job description

Nicklaus Children's Health System is seeking a Clerical/Administrative professional for the Pediatric ICU nursing unit. You will handle receptionist duties, patient support, and clerical tasks to sustain smooth patient flow and high-quality care.

Responsibilities include answering calls, greeting families, managing documentation, and coordinating with clinical teams. A high school diploma and healthcare familiarity are preferred; Spanish may be advantageous.