Unit Coordinator- PICU (Part Time, Nights)

Nicklaus Children's Health System; Miami (FL); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

Nicklaus Children's Health System is seeking a Clerical/Administrative professional to welcome patients and families and support the nursing unit with clerical tasks. You will handle calls, prepare Welcome Packets, and assist clinical teams, contributing to a positive guest experience.

Role requires 1–3 years of clerical or customer service experience, basic computer skills, and the ability to multitask in a busy pediatric unit. Fluency in Spanish preferred and strong teamwork are desired traits.

Formación

• 1–3 years of clerical or customer service experience.
• Spanish language ability preferred.
• High school education or equivalent preferred.
• Ability to manage multiple priorities and work in a collaborative environment.

Responsabilidades

• Answer patient calls promptly, transfer calls, and resolve requests.
• Greet patients and families; provide administrative support to clinical teams.
• Provide Welcome Packet and orient guests to patient care area and room.
• Identify and assess guest needs; maintain nursing station organization.
• Ensure mobile computers are charged and functioning nightly.
• Maintain patient placement and nursing assignments in electronic systems.

Conocimientos

Customer service

Time management

Verbal communication

Written communication

Computer literacy

Educación

High school diploma or equivalent

Descripción del empleo

Description

Job Summary

Welcomes patients and families and performs general computer, receptionist, and clerical duties in a Nursing unit. Provides excellent customer service, supports the nursing leaders and staff. Assist patients and families. Works under the supervision of the RN Charge Nurse/Clinical Coordinator. Supports and upholds the Patients' Bill of rights.

Job Specific Duties

• Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request.
• Greets and welcomes patients, families, parents, and visitors to the nursing unit. Provides administrative support and assists the medical and clinical teams with requests and tasks.
• Makes sure every guest experience is positive and lasting. Provides the guest with a \"Welcome Packet\" and assists the clinical team to support the guests to become oriented to their patient care area and their room.
• Identifies and assesses guests' needs when appropriate.
• Maintains the nursing station organized.
• Maintains an appropriate inventory and orders supplies when needed.
• Maintains non-electronic patient medical records for code blue and trauma documentation.
• Scans consents and calls all consults.
• Requests and follows up on servicing of non-functioning equipment.
• Responsible for ensuring all mobile computers are charged and functioning every night.
• Maintains accuracy of patient placement and nursing assignments in electronic applications and unit spreadsheets.

Qualifications

Minimum Job Requirements

• 1-3 years of clerical or customer service experience

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• Fluent in Spanish preferred.
• Graduate of a Unit Secretarial course or medical terminology course preferred.
• Previous experience as a Secretary or Administrative Assistant preferred.
• Previous healthcare experience preferred.
• Ability to manage multiple priorities.
• Strong time management skills.
• Effective verbal and written communication.
• Strong customer service skills.
• Computer literate and knowledge of printers.
• Strong problem solving, critical thinking, and conflict resolution skills.
• Ability to learn appropriate software applications.
• Works effectively in a collaborative environment.

Job:

Clerical/Administrative

Department:

PEDIATRIC ICU-2100-620020

Job Status:

Professional