Patient Service Coordinator (PSC), Pediatric ICU - Registry (PRN), Days

University of Chicago Medicine; United States; On-site; USD 28,000 - 33,000; Part time

Job summary

University of Chicago Medicine seeks a Part-Time Patient Service Coordinator to support the Pediatric ICU team in Hyde Park. You will facilitate patient admissions, coordinate with care teams, and ensure smooth patient flow and documentation management.

Responsibilities include assisting with transportation, handling intercom requests, maintaining confidential records, and supporting staff during shift coverage. This role emphasizes patient-centered service in a fast-paced hospital environment.

Qualifications

• High School diploma or equivalent required.
• At least one year of general office experience, preferably in a medical/clinical setting.
• Excellent written and verbal communication and strong organizational skills.

Responsibilities

• Facilitates the patient admission process.
• Answers patient intercom and ensures requests are referred promptly.
• Arranges patient transportation to outside agencies.
• Coordinates facilities information and tracks work orders to completion.
• Maintains patient records/charts and secures required signatures.
• Inputs patient charges and assists in staff orientation.
• Covers multiple units during shifts and runs errands as needed.
• Answers incoming calls promptly and courteously.

Skills

Communication

Organizational skills

Customer service

MS Office

Multitasking

Patient confidentiality

Education

High School diploma

Tools

MS Office Suite

Job description

The Patient Service Coordinator functions as a staff member who, under the direction of the Patient Care Manager, provides support to the patient/significant others, physician, care and multidisciplinary teams, and additional care center staff to facilitate patient care within the patient care units. The Patient Service Coordinator maintains a clean, orderly work environment that is conducive to the provision and coordination of patient centered care.

Essential Job Functions

• Facilitates the patient admission process.
• Answers patient intercom and ensures that requests are referred to the appropriate staff immediately.
• Arranges patient transportation to outside agencies.
• Coordinates facilities information (e.g. work orders) as received by unit staff, maintains records of requests and follows up as needed to assure task completion and relays information back to the appropriate staff regarding the status of outstanding work orders.
• Assembles, organizes, and maintains patient medical records/charts according to hospital policies and procedures and ensures and obtains necessary signatures as required for all forms according to hospital policy and procedure.
• Inputs patient charges via computer system, assists in the orientation of new staff, cross-covers multiple patient care units during regular work shift when required and runs errands as deemed necessary by Care Center leadership.
• Answers incoming telephone calls promptly and courteously.

Required Qualifications

• High School diploma or equivalent.
• At least one year of general office experience, preferably in a medical/clinical setting.
• Good written and verbal communication, organizational and customer service skills.
• Ability to multitask effectively, uses discretion and good judgment, and maintains patient confidentiality.
• Must be able to independently and professionally interact with customers, internal and external to the Hospitals.
• Proficiency in MS Office Suite, ability to learn and utilize applicable software.

Position Details

• Job Type/FTE: Part-Time (0.3 FTE)
• Shift: Day
• Work Location: Hyde Park
• Unit/Department: Pediatric ICU
• CBA Code: 743CL