Unit Coordinator ED Nursing (Full Time, Days)

Nicklaus Children's Health System; Miami (FL); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Nicklaus Children's Health System in Miami seeks a Clerical/Administrative professional for the Emergency Room Nursing unit. You will greet patients, handle calls, and provide essential administrative support to the clinical team in a fast-paced environment.

Responsibilities include orienting guests, maintaining records, managing supplies, and assisting with non-electronic and electronic documentation. Fluency in Spanish is preferred.

Formación

• High school education or equivalent preferred.
• Graduate of a Unit Secretarial course or medical terminology course preferred.
• Previous healthcare experience preferred.
• Ability to manage multiple priorities.
• Strong time management and communication skills.

Responsabilidades

• Answer patient calls, transfer calls, and obtain information to resolve requests.
• Greet patients and visitors; provide admin support to clinical teams.
• Provide a Welcome Packet and orient guests to care area and room.
• Identify and assess guests' needs as appropriate.
• Keep the nursing station organized and stocked.
• Maintain inventory and order supplies when needed.
• Maintain non-electronic patient records for code blue/trauma.
• Scan consents and call all consults.
• Ensure mobile computers are charged and functioning nightly.
• Maintain patient placement and nursing assignments in electronic systems.

Conocimientos

Customer service

Verbal communication

Written communication

Time management

Multitasking

Collaborative work

Educación

High school diploma

Unit Secretarial course

Medical terminology course

Healthcare experience

Herramientas

Printers

EMR software

Descripción del empleo

Job Summary

Welcomes patients and families and performs general computer, receptionist, and clerical duties in a Nursing unit. Provides excellent customer service, supports the nursing leaders and staff. Assist patients and families. Works under the supervision of the RN Charge Nurse/Clinical Coordinator. Supports and upholds the Patients' Bill of rights.

Job Specific Duties

• Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request.
• Greets and welcomes patients, families, parents, and visitors to the nursing unit. Provides administrative support and assists the medical and clinical teams with requests and tasks.
• Makes sure every guest experience is positive and lasting. Provides the guest with a "Welcome Packet" and assists the clinical team to support the guests to become oriented to their patient care area and their room.
• Identifies and assesses guests’ needs when appropriate.
• Maintains the nursing station organized.
• Maintains an appropriate inventory and orders supplies when needed.
• Maintains non-electronic patient medical records for code blue and trauma documentation.
• Scans consents and calls all consults.
• Requests and follows up on servicing of non-functioning equipment.
• Responsible for ensuring all mobile computers are charged and functioning every night.
• Maintains accuracy of patient placement and nursing assignments in electronic applications and unit spreadsheets.

Minimum Job Requirements

• 1-3 years of clerical or customer service experience

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• Fluent in Spanish preferred.
• Graduate of a Unit Secretarial course or medical terminology course preferred.
• Previous experience as a Secretary or Administrative Assistant preferred.
• Previous healthcare experience preferred.
• Ability to manage multiple priorities.
• Strong time management skills.
• Effective verbal and written communication.
• Strong customer service skills.
• Computer literate and knowledge of printers.
• Strong problem solving, critical thinking, and conflict resolution skills.
• Ability to learn appropriate software applications.
• Works effectively in a collaborative environment.

Job:

Clerical/Administrative

Department:

EMERGENCY ROOM NURSING-2100-670600

Job Status:

Professional