Unit Coordinator- PICU (Part Time, Nights)

Nicklaus Children's Health System; Ohio; Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Nicklaus Children's Health System in Ohio seeks a Clerical/Administrative professional to welcome patients and families, handle receptionist duties, and support the Pediatric ICU team. You will manage calls, coordinate with clinical staff, and help maintain patient records and unit operations.

The role emphasizes strong customer service, time management, and the ability to handle multiple priorities in a fast-paced hospital setting.

Qualifikationen

• High school education or equivalent preferred.
• Graduate of a Unit Secretarial course or medical terminology course preferred.
• Previous healthcare experience preferred.
• Ability to manage multiple priorities.
• Strong time management and organizational skills.
• Effective verbal and written communication.

Aufgaben

• Promptly answers patient calls, transfers calls, and gathers information to resolve issues.
• Greets patients, families, and visitors and provides administrative support to clinical teams.
• Distributes Welcome Pack and orients guests to their care area and room.
• Identifies guests’ needs and assists accordingly.
• Keeps nursing station organized and supplies stocked.
• Maintains patient records; scans consents and follows up on consults.
• Requests and tracks servicing of non-functioning equipment.
• Ensures mobile computers are charged and functioning nightly.
• Maintains accuracy of patient placement and nursing assignments in electronic systems.

Kenntnisse

Customer service

Time management

Multi-tasking

Verbal and written communication

Computer literacy

Microsoft Office

Ausbildung

High school diploma or equivalent

Unit Secretarial course

Medical terminology course

Jobbeschreibung

Description

Job Summary

Welcomes patients and families and performs general computer, receptionist, and clerical duties in a Nursing unit. Provides excellent customer service, supports the nursing leaders and staff. Assist patients and families. Works under the supervision of the RN Charge Nurse/Clinical Coordinator. Supports and upholds the Patients' Bill of rights.

Job Specific Duties

• Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request.
• Greets and welcomes patients, families, parents, and visitors to the nursing unit. Provides administrative support and assists the medical and clinical teams with requests and tasks.
• Makes sure every guest experience is positive and lasting. Provides the guest with a “Welcome Packet” and assists the clinical team to support the guests to become oriented to their patient care area and their room.
• Identifies and assesses guests’ needs when appropriate.
• Maintains the nursing station organized.
• Maintains an appropriate inventory and orders supplies when needed.
• Maintains non-electronic patient medical records for code blue and trauma documentation.
• Scans consents and calls all consults.
• Requests and follows up on servicing of non-functioning equipment.
• Responsible for ensuring all mobile computers are charged and functioning every night.
• Maintains accuracy of patient placement and nursing assignments in electronic applications and unit spreadsheets.

Minimum Job Requirements

• 1-3 years of clerical or customer service experience

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• Fluent in Spanish preferred.
• Graduate of a Unit Secretarial course or medical terminology course preferred.
• Previous experience as a Secretary or Administrative Assistant preferred.
• Previous healthcare experience preferred.
• Ability to manage multiple priorities.
• Strong time management skills.
• Effective verbal and written communication.
• Strong customer service skills.
• Computer literate and knowledge of printers.
• Strong problem solving, critical thinking, and conflict resolution skills.
• Ability to learn appropriate software applications.
• Works effectively in a collaborative environment.

Job:

Clerical/Administrative

Department:

PEDIATRIC ICU-2100-620020

Job Status:

Professional