Unit Coordinator ED Nursing (Full Time, Days)

Nicklaus Children's; Miami (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Miami Children’s Hospital is seeking a Unit Coordinator for the ED to provide frontline administrative support, greet patients and families, and coordinate clerical tasks under RN supervision.

The role emphasizes strong communication, multitasking, and collaboration with nursing staff, with a focus on maintaining orderly records and efficient patient flow in a fast-paced pediatric ED.

Qualifications

• Strong verbal and written communication skills.
• Ability to manage multiple priorities and multitask in a fast-paced ED.
• Proficiency with basic office software and printers.

Responsibilities

• Promptly answers patient calls and transfers information to resolve issues.
• Greets patients and visitors; provides administrative support to clinical teams.
• Maintains nursing station organization and inventory; orders supplies.
• Maintains non-electronic patient records for code blue and trauma documentation.
• Scans consents and routes consultations.
• Ensures mobile computers are charged and functional nightly.
• Maintains accuracy of patient placement and unit spreadsheets.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

Collaboration

Computer literacy

Education

High school education or equivalent

Unit Secretarial course or medical terminology course

Job description

Job Description - Unit Coordinator ED Nursing (Full Time, Days) (302192)

Job Description

Unit Coordinator ED Nursing (Full Time, Days) - 302192

Description

Job Summary

Welcomes patients and families and performs general computer, receptionist, and clerical duties in a Nursing unit. Provides excellent customer service, supports the nursing leaders and staff. Assist patients and families. Works under the supervision of the RN Charge Nurse/Clinical Coordinator. Supports and upholds the Patients' Bill of rights.

Job Specific Duties

• Promptly answers patient calls, transfers calls, and obtains information to effectively resolve an issue or request.
• Greets and welcomes patients, families, parents, and visitors to the nursing unit. Provides administrative support and assists the medical and clinical teams with requests and tasks.
• Makes sure every guest experience is positive and lasting. Provides the guest with a “Welcome Packet” and assists the clinical team to support the guests to become oriented to their patient care area and their room.
• Identifies and assesses guests’ needs when appropriate.
• Maintains the nursing station organized.
• Maintains an appropriate inventory and orders supplies when needed.
• Maintains non-electronic patient medical records for code blue and trauma documentation.
• Scans consents and calls all consults.
• Requests and follows up on servicing of non-functioning equipment.
• Responsible for ensuring all mobile computers are charged and functioning every night.
• Maintains accuracy of patient placement and nursing assignments in electronic applications and unit spreadsheets.

Qualifications

• 1-3 years of clerical or customer service experience

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• Fluent in Spanish preferred.
• Graduate of a Unit Secretarial course or medical terminology course preferred.
• Previous experience as a Secretary or Administrative Assistant preferred.
• Previous healthcare experience preferred.
• Ability to manage multiple priorities.
• Effective verbal and written communication.
• Computer literate and knowledge of printers.
• Strong problem solving, critical thinking, and conflict resolution skills.
• Ability to learn appropriate software applications.
• Works effectively in a collaborative environment.

Job

Primary Location