Unit Coordinator: Patient Flow & Admin Support

Mass General Brigham - Salem Hospital; Salem (MA); On-site; USD 24,000 - 35,000; Full time

Job summary

Mass General Brigham is seeking an Administrative Support Associate to provide unit-based and hospital-wide administrative assistance. This role acts as a liaison between patients, visitors, and clinicians, organizing priorities, safeguarding confidential information, and coordinating patient flow with nursing to support admissions, discharges, and transfers.

Onsite position with daily interactions and a focus on delivering outstanding customer service in every encounter.

Qualifications

• High School Diploma or equivalent required; Associate's Degree preferred.
• Certified Health Unit Coordinator (NAHUC) preferred.
• 1–2 years administrative support experience required.
• Proficiency with office procedures and MS Office.
• Ability to proofread, edit, and manage time effectively.
• Strong verbal and written communication; interpersonal skills.

Responsibilities

• Performs clerical duties to assist in general administration of the floor or unit.
• Greets and interacts with patients, families, visitors, and coworkers.
• Receives, prioritizes, organizes, and manages information at the central nursing station.
• Schedules consultations, tests, procedures, and patient transport to other departments.
• Enters accurate information into the electronic medical record for admissions, discharges, and transfers.
• Contacts ancillary service departments to obtain equipment, services, and supplies; tracks status and location; facilitates repairs.
• May assist the manager with payroll duties, staff scheduling, or supervision of unit secretaries.

Skills

Administrative support

Communication skills

Time management

Proofreading

Medical terminology

Education

High School Diploma or equivalent

Associate's Degree preferred

Tools

MS Office

Job description

Mass General Brigham is seeking an Administrative Support Associate to provide unit-based and hospital-wide administrative assistance. This role acts as a liaison between patients, visitors, and clinicians, organizing priorities, safeguarding confidential information, and coordinating patient flow with nursing to support admissions, discharges, and transfers.

Onsite position with daily interactions and a focus on delivering outstanding customer service in every encounter.