Unit Coordinator - North 5 (Psych)

Emerson Hospital; West Concord (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

Emerson Hospital is seeking a Unit Coordinator for the Behavioral Health team to support daily operations and streamline communication between patients, families, and clinicians.

The role requires prior administrative experience, CPI certification within 30 days of hire, and strong data-entry and confidentiality practices. You will report to the Director of Behavioral Health Nursing and work in a fast-paced hospital setting.

Qualifications

• Interpersonal and customer-service skills are essential.
• Accurate data entry and attention to confidentiality are required.
• Strong communication and organizational talents are expected.

Responsibilities

• Serve as the unit's primary contact among physicians, staff, patients, and families.
• Manage calls, messages, and inquiries with professionalism.
• Support daily unit operations, scheduling, documentation, and coordination tasks.
• Perform accurate data entry and maintain organized records.
• Assist clinical staff with administrative needs to support patient care delivery.
• Maintain clear, timely communication across the interdisciplinary team.
• Uphold patient confidentiality and hospital policies.

Skills

Interpersonal skills

Customer service

Data entry

Confidentiality

English proficiency

Education

CPI Certification

Tools

MS Office

Hospital information systems

Job description

Be the connection that keeps care running smoothly.

As a Unit Coordinator on our Behavioral Health team, you will play a vital role in supporting daily operations and ensuring seamless communication between patients, families, and clinical staff. This is a great opportunity for someone who thrives in a fast-paced healthcare environment and enjoys being at the center of a collaborative care team.

What You’ll Do

• Serving as the primary point of contact for the unit, interacting with physicians, staff, patients, and families
• Managing phone calls, messages, and inquiries with professionalism and efficiency
• Supporting daily unit operations, including scheduling, documentation, and coordination tasks
• Performing accurate data entry and maintaining organized records
• Assisting clinical staff with administrative needs to support patient care delivery
• Ensuring clear and timely communication across the interdisciplinary team
• Maintaining patient confidentiality and adhering to all hospital policies and procedures

You will report to the Director of Behavioral Health Nursing or their designee.

What You Bring

Experience

• Previous secretarial or administrative experience required

Licensure & Certifications

• CPI (Crisis Prevention Intervention) certification required within 30 days of hire
• Strong interpersonal and customer service skills
• Excellent organizational and multitasking abilities
• Accurate data entry and attention to detail
• Proficiency with computer systems and office software
• Ability to maintain strict confidentiality
• Strong written and verbal communication skills in English

Why Join Us?

• Be part of a collaborative behavioral health team
• Play a key role in supporting patient care behind the scenes
• Work in a dynamic, fast-paced healthcare environment
• Gain valuable experience in hospital operations and behavioral health services