Coordinator, Behavioral Health Outpatient

Memorial Physician Practices; Holyoke (MA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Comprehensive benefits

PTO and time off

401(k) retirement with company match

Wellness programs

Professional development

Job summary

Valley Springs Behavioral Health Hospital seeks a Behavioral Coordinator to ensure efficient outpatient program operations and high patient satisfaction. You will support admissions, scheduling, and program coordination while maintaining compliance with licensing and accreditation standards.

The role focuses on coordinating non-clinical outpatient staff, managing schedules, and delivering strong customer service to patients, families, and referral sources in a busy behavioral health environment.

Qualifications

• High school diploma or equivalent preferred.
• Experience on an inpatient unit preferred. Clerical duties experience required.
• CPR certification and CPI training within 30 days of employment and prior to patient contact.

Responsibilities

• Monitors and completes patient care audits and admission processes.
• Supports pre-admission paperwork and required assessments.
• Maintains scheduling and coordination of therapy sessions and program activities.
• Ensures staff roles and chart compliance, and patient flow across outpatient programs.
• Handles patient payments, insurance coordination, and documentation.

Skills

Customer service

Office coordination

Auditing

Education

High school diploma or equivalent

CPR certification

CPI training

Job description

Facility Name: Valley Spring Behavioral health

Position: Behavioral Coordinator

schedule: Monday - Friday 8am - 5pm

Shift: Full Time Days

Your experience matters:

Valley Springs Behavioral Health Hospital is operated jointly with Lifepoint Behavioral Health and Baystate Health. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Behavioral Coordinator joining our team, you're embracing our promise to provide superior patient care that exceeds industry standards as well as patient expectations. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

More about our team

Valley Springs Behavioral Health Hospital offers compassionate, high-quality inpatient and outpatient mental health and co-occurring treatment for teens, adults, and seniors. We provide a full-range of evidence-based medical and clinical services in a state-of-the-art healing environment. Programs include inpatient mental health and co-occurring treatment, Partial Hospitalization Programs (PHP), and Intensive Outpatient Programs (IOP).

What we are Looking for:

We are looking for a dynamic Behavioral Coordinator who is passionate about helping others and is a team player!

Why join us:

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities

POSITION SUMMARY:

Behavioral Coordinator ensures that office operations and programing in the outpatient department operate efficiently and professionally while providing a high standard of customer satisfaction. Coordinator ensures outpatient programs are compliant with all laws, rules and regulations of federal and state licensing agencies, as well as TJC standards for quality care. Coordinator oversees the work performance of the non-clinical outpatient staff. Coordinator oversees the office processes and procedures to ensure a quality patient experience

Essential Functions:

• Monitors and completes necessary audits for patient care tracking. Handles all aspects of the admission process.
• Supports in the completion of pre-admission paperwork as applicable.
• Supports in the tracking and collection of required assessments and surveys (such as BASIS-32/CABA and patient satisfaction surveys).
• Maintains supply of therapeutic tools such as worksheets, videos, and games for clinician use. Per the therapist dictation maintains the programming schedule.
• Supports with charge reconciliation and entering as required.
• Supports team with patient group assignments and coordination efforts.
• Provides impeccable customer service to patients, families, referral sources, and stakeholders.
• Supports with vital and UDS capture as needed.
• Completes DCAR reporting in a timely and accurate fashion.
• Supports in organizing and filing paperwork.
• Maintains staff schedules and ensures staffing for the program. Monitors and records attendance including tardiness and absences.
• Audits charts. Communicates with treatment team to ensure chart compliance.
• Interfaces with others to ensure completion of physician follow-ups from CPE.
• Manages Family Session Schedules as required by program.
• Work with the business office and the utilization review department to ensure payment for services. Preform pre-certifications and concurrent reviews.
• Develop relationships with payer sources. Interfaces with UR department to ensure service coverage for patients.
• Maintain a positive working relationship with referral sources, community agencies and organizations.
• Maintains program and patient information and data to create reports, census, and assist the Business Office in reporting.
• Schedules CPEs, nursing assessments, H&P and psychosocial assessment with appropriate clinician and per required timeframe. Schedules or completes UDS collections, including random screenings.
• Ensures orders are obtained for patients prior to starting services (as applicable).
• Actively participate in the therapist's discharge planning needs.
• As directed creates appointments, starts follow up care process and completes interfacing with organizations.
• Cross trains and supports in various outpatient functions including PCA, transportation, and financial counseling.
• Conducts appointment reminder calls.
• Collects copays and deductibles as applicable.
• Manages organizational tools to ensure efficient operate

Salary: $20.56 - $27.75

Education/ Certification:

• Education: High school degree or equivalent preferred.
• Experience: Previous experience on an inpatient unit preferred. Must have experience with clerical duties.
• Additional Requirements: CPR certification and Crisis Prevention Training (CPI) within 30 days of employment and prior to any patient contact.

EEOC Statement

"Lifepoint Behavioral Healthis an Equal Opportunity Employer.Lifepoint Behavioral Healthis committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment."

Lifepoint Health is a leader in community-based care and driven by a mission of Making Communities Healthier. Our diversified healthcare delivery network spans 29 states and includes 63 community hospital campuses, 32 rehabilitation and behavioral health hospitals, and more than 170 additional sites of care across the healthcare continuum, such as acute rehabilitation units, outpatient centers and post-acute care facilities. We believe that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly make a difference in communities across the country.