Unit Coordinator - North 5 (Psych)

Emerson Health; Concord (MA); On-site; USD 26,000 - 34,000; Part time

Job summary

Emerson Health in Concord, MA is seeking a part-time Administrative Coordinator for the evening shift (3pm-11:30pm). The role involves acting as primary contact for the unit, coordinating with physicians, staff, patients and families, managing calls, and supporting daily operations.

Candidates should have a high school diploma and prior secretarial experience, strong data entry, confidentiality, and proficiency with office software. CPI certification is required within 30 days of hire.

Qualifications

• High School diploma preferred
• Previous secretarial or administrative experience required
• Demonstrated computer and word processing skills required

Responsibilities

• Serving as the primary point of contact for the unit, interacting with physicians, staff, patients, and families
• Managing phone calls, messages, and inquiries with professionalism and efficiency
• Supporting daily unit operations, including scheduling, documentation, and coordination tasks
• Performing accurate data entry and maintaining organized records
• Assisting clinical staff with administrative needs to support patient care delivery
• Ensuring clear and timely communication across the interdisciplinary team
• Maintaining patient confidentiality and adhering to all hospital policies and procedures

Skills

Interpersonal skills

Customer service

Telephone etiquette

Organizational abilities

Multitasking abilities

Data entry accuracy

English communication skills

Education

High School diploma preferred

Job description

About This Role

Be the connection that keeps care running smoothly.

Schedule

Part Time

Pay Range

$19.00 - $25.00 / Hourly

Shift

Evening shift

Hours

3pm-11:30pm

What You'll Do

In this role, you will provide essential administrative and coordination support by:

• Serving as the primary point of contact for the unit, interacting with physicians, staff, patients, and families


• Managing phone calls, messages, and inquiries with professionalism and efficiency


• Supporting daily unit operations, including scheduling, documentation, and coordination tasks


• Performing accurate data entry and maintaining organized records


• Assisting clinical staff with administrative needs to support patient care delivery


• Ensuring clear and timely communication across the interdisciplinary team


• Maintaining patient confidentiality and adhering to all hospital policies and procedures

What You Bring

Education

• High School diploma preferred

Experience

• Previous secretarial or administrative experience required


• Demonstrated computer and word processing skills required

Licensure & Certifications

• CPI (Crisis Prevention Intervention) certification required within 30 days of hire

Key Skills & Competencies

• Strong interpersonal and customer service skills


• Professional telephone etiquette


• Excellent organizational and multitasking abilities


• Accurate data entry and attention to detail


• Proficiency with computer systems and office software


• Ability to maintain strict confidentiality


• Strong written and verbal communication skills in English

Why Join Us?

• Be part of a collaborative behavioral health team


• Play a key role in supporting patient care behind the scenes


• Work in a dynamic, fast-paced healthcare environment
  
• Gain valuable experience in hospital operations and behavioral health services

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