Behavioral Health Unit Coordinator — Patient Care Support

Connections Health Solutions; Woodbridge (VA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid time off

Parental leave

Life insurance

Job summary

Connections Health Solutions is seeking a Unit Coordinator to support clinical services and front-desk operations in a busy behavioral health unit. You will greet visitors, verify insurance, schedule and coordinate with the clinical team, and help ensure smooth daily operations while delivering compassionate, professional service to patients and families in crisis.

This full-time role offers shift differentials and benefits, with a focus on accuracy, teamwork, and warmth in a high-demand setting

Qualifications

• 1 year of exceptional service customer service‑oriented work experience.
• 3 years of clerical experience.
• Current Notary or able to become one within the first 90 days.
• Must be able to perform Safe Clinch patient restraint techniques.

Responsibilities

• Greet individuals, families, and visitors with a friendly and professional demeanor.
• Registers individuals for services, including Medicaid verification and health plan enrollment; collects necessary authorizations.
• Collaborate with the clinical team and communicate concerns regarding a patient presentation to the appropriate discipline.
• Maintain unit security by following procedures, monitoring the visitor log, and issuing badges.
• Accurately manage episodes of care in the EHR and coordinate discharges with inpatient facilities.
• Obtain clinical records; communicate information to physicians, nurses, and clinical team members; coordinate with providers for transfers.
• Coordinate ECO/TDO process and act as liaison between departments and care teams.
• Coordinate ordering of meals, equipment, and maintain daily unit supplies.
• Provide excellent customer service and be a resource to families, visitors, and vendors.

Skills

Customer service

Clerical experience

Education

High School Diploma or equivalent

Notary (within 90 days)

Job description

Connections Health Solutions is seeking a Unit Coordinator to support clinical services and front-desk operations in a busy behavioral health unit. You will greet visitors, verify insurance, schedule and coordinate with the clinical team, and help ensure smooth daily operations while delivering compassionate, professional service to patients and families in crisis.

This full-time role offers shift differentials and benefits, with a focus on accuracy, teamwork, and warmth in a high-demand setting