Behavioral Health Unit Coordinator - Frontline Care Support

Emerson Hospital; West Concord (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

Emerson Hospital is seeking a Unit Coordinator for the Behavioral Health team to support daily operations and streamline communication between patients, families, and clinicians.

The role requires prior administrative experience, CPI certification within 30 days of hire, and strong data-entry and confidentiality practices. You will report to the Director of Behavioral Health Nursing and work in a fast-paced hospital setting.

Qualifications

• Interpersonal and customer-service skills are essential.
• Accurate data entry and attention to confidentiality are required.
• Strong communication and organizational talents are expected.

Responsibilities

• Serve as the unit's primary contact among physicians, staff, patients, and families.
• Manage calls, messages, and inquiries with professionalism.
• Support daily unit operations, scheduling, documentation, and coordination tasks.
• Perform accurate data entry and maintain organized records.
• Assist clinical staff with administrative needs to support patient care delivery.
• Maintain clear, timely communication across the interdisciplinary team.
• Uphold patient confidentiality and hospital policies.

Skills

Interpersonal skills

Customer service

Data entry

Confidentiality

English proficiency

Education

CPI Certification

Tools

MS Office

Hospital information systems

Job description

Emerson Hospital is seeking a Unit Coordinator for the Behavioral Health team to support daily operations and streamline communication between patients, families, and clinicians.

The role requires prior administrative experience, CPI certification within 30 days of hire, and strong data-entry and confidentiality practices. You will report to the Director of Behavioral Health Nursing and work in a fast-paced hospital setting.