Unit Coordinator (PRN/Pool)

Connections Health Solutions; Woodbridge (VA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid time off

Parental leave

Life insurance

Job summary

Connections Health Solutions is seeking a Unit Coordinator to support clinical services and front-desk operations in a busy behavioral health unit. You will greet visitors, verify insurance, schedule and coordinate with the clinical team, and help ensure smooth daily operations while delivering compassionate, professional service to patients and families in crisis.

This full-time role offers shift differentials and benefits, with a focus on accuracy, teamwork, and warmth in a high-demand setting

Qualifications

• 1 year of exceptional service customer service‑oriented work experience.
• 3 years of clerical experience.
• Current Notary or able to become one within the first 90 days.
• Must be able to perform Safe Clinch patient restraint techniques.

Responsibilities

• Greet individuals, families, and visitors with a friendly and professional demeanor.
• Registers individuals for services, including Medicaid verification and health plan enrollment; collects necessary authorizations.
• Collaborate with the clinical team and communicate concerns regarding a patient presentation to the appropriate discipline.
• Maintain unit security by following procedures, monitoring the visitor log, and issuing badges.
• Accurately manage episodes of care in the EHR and coordinate discharges with inpatient facilities.
• Obtain clinical records; communicate information to physicians, nurses, and clinical team members; coordinate with providers for transfers.
• Coordinate ECO/TDO process and act as liaison between departments and care teams.
• Coordinate ordering of meals, equipment, and maintain daily unit supplies.
• Provide excellent customer service and be a resource to families, visitors, and vendors.

Skills

Customer service

Clerical experience

Education

High School Diploma or equivalent

Notary (within 90 days)

Job description

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.

Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.

Our values shape our decisions, define our culture, and foster continuous learning and growth.

We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side‑by‑side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.

We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Earn More with Shift Differentials

Maximize your earnings with additional hourly pay:

• +$2/hr -> Monday-Thursday Nights
• +$3/hr -> Friday-Sunday Nights
• +$2/hr -> Saturday-Sunday Days

What You’ll Do:

TheUnit Coordinatorplays a key role in ensuring the smooth, day-to-day functioning of the unit by providing administrative and clerical support to clinical services. This role is often the first point of contact for individuals and families, and it requires a warm, approachable attitude paired with strong organizational skills. Responsibilities include managing registration, verifying insurance, answering phones, coordinating unit logistics, and working closely with the clinical team to support quality care.

• Greet individuals, families, and visitors with a friendly and professional demeanor, helping to create a welcoming and supportive environment.
• Registers individuals for services, including verification of Medicaid eligibility, enrollment with a health plan, and/or confirmation of other third‑party insurers. Collects appropriate authorizations and release of information documents. Schedules appointments (if applicable).
• Works collaboratively with the clinical team and communicates any concerns regarding a individual's presentation (psychiatric or medical) to the appropriate discipline.
• Maintain unit security by following procedures, monitoring the visitor log, and issuing appropriate badges.
• Accurately manage episodes of care in the Electronic Health Record (EHR) and coordinate discharges with inpatient facilities.
• Obtains clinical records/documents as requested. Communicates information to physicians, nurses, and clinical team members. Coordinates with other providers to assist with the discharge and/or transfers.
• Assists with ECO/TDO process. Liaison to all departments and is the key communication link between multiple disciplines associated with individual care and the smooth functioning of the unit.
• Coordinates the ordering of individual meals, equipment, and maintains unit supplies necessary for daily activities.
• Promotes a welcoming environment with excellent customer service. Serves as a resource to families, visitors and vendors.
• Answer incoming calls, provide information, transfer calls and/or take messages as necessary.
• Complete all required training, attend monthly meetings, and maintain required competencies.
• Coordinates civil commitment process with all necessary stakeholders, notarizes legal petitions.
• Performs all other duties as assigned.

What You’ll Bring:

• High School Diploma or equivalent
• 1 year of exceptional service customer service‑oriented work experience
• 3 years of clerical experience
• Current Notary or have the ability to become a notary within the first 90 days
• Must be able to perform Safe Clinch patient restraint techniques

The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition

• State of Virginia Fingerprint Clearance
• Must be able to pass Virginia Department of Behavioral Health & Developmental Services (VA DBHDS) background check
• Must be able to pass Virginia Department of Social Services (VA DSS) Office of Background Investigations - Central Registry Search

It would be great if you had:

• Previous behavioral health experience

What We Offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long‑Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Company‑paid parental leave available to eligible employees

All employees (Pool, Part-time and Full‑time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan

Connections Health Solutions is proud to be a Second Chance Employer.

Actual compensation is based on relevant experience, education, internal equity, and budget.

$24 - $26.91 USD

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.