Unit Assistant Observation

Ascension; Jacksonville (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

403(b) retirement plan

Paid time off (PTO)

Tuition reimbursement

Employee Assistance Program

Parental leave

Job summary

Ascension's Riverside Hospital in Jacksonville, FL seeks an on-site administrative professional to be the first point of contact for the clinical area and to greet patients. You will route communications, schedule appointments, and support care teams with software navigation and chart preparation.

Responsibilities include handling patient charts, coordinating staff schedules, and ensuring smooth daily operations within the department.

Qualifications

• High School diploma equivalency or 1 year of applicable cumulative job-specific experience required.
• Preferred credential: BLS Provider (American Heart Association or American Red Cross).
• No professional licensure required.

Responsibilities

• Serve as the primary point of contact for the clinical area and welcome patients while routing communications between families and care teams.
• Schedule appointments and consultations to maintain timely flow of care.
• Assist physicians with software navigation, including order entries, patient transfers, and discharge documentation.
• Maintain patient charts and manage departmental files and correspondence.
• Coordinate staff schedules, timekeeping, and meeting minutes.

Skills

Communication

Customer service

Organization

Multitasking

Education

High School diploma equivalency

1 year of relevant experience

Tools

Scheduling software

Electronic Health Records (EHR)

Job description

Your future role at a glance

• Facility: Ascension St. Vincent's Riverside Hospital
• Schedule: Days | Full-time

• Location: Jacksonville, FL
• Facility: Ascension St. Vincent's Riverside Hospital
• Schedule: Days | Full-time

How you’ll make an impact in this role

• Serve as the primary point of contact for the clinical area, providing a professional welcome to patients while expertly routing communications between families and care teams.
• Manage the patient journey by strategically scheduling appointments and consultations to ensure a timely and efficient flow of care.
• Facilitate essential clinical workflows by supporting physicians with software navigation, including order entries, patient transfers, and discharge documentation.
• Maintain clinical readiness through the meticulous assembly of patient charts and the management of all departmental files and correspondence.
• Orchestrate office logistics by coordinating staff schedules, managing timekeeping systems, and overseeing meeting requirements and minutes.

What Minimum Requirements You’ll NeedLicensure / Certification / Registration

• Required Credential(s):
  • None Required.
• Preferred Credential(s):
  • BLS Provider. American Heart Association or American Red Cross accepted.

Education

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. *Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

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