IT Support Specialist

Vantage Prime Partners; Nashville (TN); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development opportunities

Job summary

Vantage Prime Partners in Nashville, TN is seeking an IT Support Specialist to maintain our tech infrastructure and ensure employees have the tools they need. You will provide first-line support, install and configure systems, and help secure our networks.

The ideal candidate has 2+ years in IT support, proficiency across Windows, macOS, and Linux, and knowledge of network protocols. Cloud services and cybersecurity familiarity are a plus.

Qualifications

• Minimum 2 years of experience in IT support.
• Proficiency with Windows, macOS, and Linux.
• Familiarity with networks, VPNs, and firewalls.

Responsibilities

• Provide first-line technical support to employees, troubleshooting hardware and software issues.
• Install, configure, and maintain computer systems and networks.
• Ensure the security and integrity of IT systems and data.
• Work with the IT team to implement new technologies and improve IT infrastructure.
• Assist in deployment and management of cloud-based services.
• Maintain documentation of IT systems, processes, and procedures.

Skills

Windows

macOS

Linux

Network protocols

VPNs

Cloud-based services

Problem solving

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Job description

Vantage Prime Partners, a financial services firm in Nashville, TN, seeks an IT Support Specialist for a FULL_TIME position. This role involves maintaining our technology infrastructure and ensuring employees have the necessary tools for their jobs.

As an IT Support Specialist, you'll provide first-line technical support, troubleshoot hardware and software issues, install and configure new systems, and maintain network security and updates. You'll collaborate with the IT team to implement new technologies and enhance our IT infrastructure.

You’ll work in a team environment at Vantage Prime Partners in Nashville, TN. This role offers a competitive salary range of $38,000 - $54,241 and benefits including health insurance, retirement plans, and professional development opportunities.

The ideal candidate will have a minimum of 2 years of experience in IT support, proficiency in Windows and macOS operating systems, and knowledge of network protocols. Experience with cloud services and cybersecurity is a plus.

Candidates should possess a high school diploma or its equivalent, demonstrating a foundational understanding of educational standards. They should be proficient in working with end-users, providing technical support and resolving issues in a clear and concise manner. Strong communication skills are essential for effectively conveying information and instructions to end-users, ensuring they understand and can follow the necessary steps to resolve their technical problems. Additionally, candidates should possess robust problem-solving abilities, enabling them to quickly identify and address technical issues, minimizing downtime and maximizing productivity for end-users.

November 22, 2026.

What You Will Do:

• Provide first-line technical support to employees, troubleshooting hardware and software issues.
• Install, configure, and maintain computer systems and networks.
• Ensure the security and integrity of our IT systems and data.
• Work with the IT team to implement new technologies and improve our IT infrastructure.
• Assist in the deployment and management of cloud-based services.
• Maintain documentation of IT systems, processes, and procedures.

What You Bring:

• A bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 2 years of experience in IT support or a related role.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Experience with network protocols, firewalls, and VPNs.
• Familiarity with cloud-based services and platforms.
• Excellent problem-solving skills and the ability to work independently and as part of a team.