Underwriting Technician

Oms-National-Insurance-1; Schaumburg (IL); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k)

Disability insurance

Life Insurance

Employee Assistance Program

Onsite fitness center

Educational Assistance

Job summary

OMS National Insurance Co. in Schaumburg, IL is seeking an Underwriting Technician to support underwriting with new business, endorsements, and renewals.

The role involves handling inquiries, obtaining documents, and coordinating with underwriters to update policyholder status, aiming for timely resolutions. The ideal candidate has a college degree (or equivalent experience), at least five years of related work, and proficiency in Microsoft Office.

Qualifications

• College degree preferred; will consider a combination of education and related experience
• Five years of related experience
• Microsoft Office Suite proficiency with emphasis on Word, Excel, and PowerPoint
• Experience with PAC, ImageRight, or similar policy administration software a plus

Responsibilities

• New Business: Reviews and issues submissions and refers submissions beyond authority level to underwriter
• New Business: Requests pertinent underwriting file documents and follows up with agents and insureds
• New Business: Follows new business processing timeframes
• Endorsements and Renewals: Assists underwriters in processing endorsements and renewals within established timeframes
• Endorsements and Renewals: Requests pertinent underwriting file documents and renewal information and follows up with agents and insureds
• Customer service for policyholders and agents: Warmly and sincerely receives incoming phone and e-mail inquiries
• Customer service for policyholders and agents: Documents and researches all requests
• Customer service for policyholders and agents: Coordinates with underwriters to update policyholder status and initiate policy changes
• Customer service for policyholders and agents: Follows up with all parties to provide timely, accurate resolution
• Customer service for policyholders and agents: Strives to resolve requests the day received
• Indexes incoming mail through ImageRight
• Supports the application set-up process
• Accurately maintains policyholder information and documents policyholder communication
• Contributes to departmental initiatives and projects

Skills

Communication

Interpersonal skills

Organizational skills

Problem-solving

Team player

Education

College degree preferred

Tools

Microsoft Office

PAC

ImageRight

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Regular Schaumburg, IL, US

Salary Range: $50,000.00 To $65,000.00 Annually

At OMS National Insurance Co., our mission is simple. We are dedicated to serving and protecting oral and maxillofacial surgeons and dental professionals nationwide. If you wish to be part of a growing industry leader, OMSNIC could be the right place for you.

We invest in our employees with generous PTO, a long-term incentive plan, affordable and comprehensive benefits, and a hybrid schedule — plus plenty of room to grow. What you won't find everywhere, though, is a collaborative culture, or a team that makes this much of an impact.

POSITION SUMMARY:

The Underwriting Technician handles external and internal client inquiries and provides support to underwriters with the new business, endorsement, and renewal processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• New Business
  • Reviews and issues submissions and refers submissions beyond authority level to underwriter
  • Requests pertinent underwriting file documents and follows up with agents and insureds
  • Follows new business processing timeframes
• Endorsements and Renewals
  • Assists underwriters in processing endorsements and renewals within established timeframes
  • Requests pertinent underwriting file documents and renewal information and follows up with agents and insureds
• Customer service for policyholders and agents
  • Warmly and sincerely receives incoming phone and e-mail inquiries
  • Documents and researches all requests
  • Coordinates with underwriters to update policyholder status and initiate policy changes
  • Follows up with all parties to provide timely, accurate resolution
  • Strives to resolve requests the day received
• Indexes incoming mail through ImageRight
• Supports the application set-up process
• Accurately maintains policyholder information and documents policyholder communication
• Contributes to departmental initiatives and projects

QUALIFICATIONS:

• College degree preferred; will consider a combination of education and related experience
• Five years of related experience
• Microsoft Office Suite proficiency with emphasis on Word, Excel, and PowerPoint
• Experience with PAC, ImageRight, or similar policy administration software a plus

COMPETENCIES:

• Excellent verbal and written communication skills, with strong interpersonal skills to interact effectively with insureds, agents, underwriters, and management
• Solid listening skills, a professional and courteous manner, and the ability to build strong working relationships across the organization
• Strong organizational skills, with the ability to independently manage priorities, meet deadlines, and work well under pressure
• Creative problem-solver who responds quickly to requests and easily adapts to shifting priorities and company needs
• Collaborative team player committed to achieving organizational and departmental goals

PHYSICAL DEMANDS:

• Occasionally (several times a week) lifts, carries, or otherwise moves and positions objects weighing up to 10 pounds while fulfilling responsibilities
• Frequently sits for long periods of time

WORK ENVIRONMENT:

• Performs work in an office environment (hybrid opportunity at manager's discretion)

Salary: $50,000 to $65,000

• Medical, Dental, and Vision Insurance
• 401(k)
• Short and Long-term disability
• Life Insurance
• Employee Assistance Program
• Free onsite fitness center membership
• Long-term incentive plan
• Educational Assistance and rewards program