Underwriting Technician

OMS National Insurance (OMSNIC); Schaumburg (IL); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Generous PTO

Long-term incentives

Comprehensive benefits

Hybrid schedule

Growth opportunities

Job summary

OMS National Insurance Co. seeks an Underwriting Technician to support underwriters with new business, endorsements, and renewals. You will review submissions, request policy documents, and ensure timely processing while delivering excellent service to policyholders and agents.

The role requires a college degree or equivalent experience, five years in related work, and strong MS Office skills. A hybrid schedule and opportunities for growth are offered.

Qualifications

• College degree preferred or combination of education and related experience.
• Five years of related experience.
• Proficiency in Word, Excel, and PowerPoint.
• Experience with ImageRight or similar policy administration software is a plus.

Responsibilities

• Handle external and internal client inquiries and support underwriters with new business, endorsements, and renewals.
• Review and issue submissions; refer to underwriter when beyond authority.
• Request underwriting documents and follow up with agents and insureds.
• Provide customer service for policyholders and agents; respond to inquiries promptly.
• Coordinate with underwriters to update policyholder status and initiate policy changes.

Skills

MS Office Suite

Communication

Organization

Education

College degree preferred

Tools

ImageRight

Job description

At OMS National Insurance Co., our mission is simple. We are dedicated to serving and protecting oral and maxillofacial surgeons and dental professionals nationwide. If you wish to be part of a growing industry leader, OMSNIC could be the right place for you.

We invest in our employees with generous PTO, a long-term incentive plan, affordable and comprehensive benefits, and a hybrid schedule — plus plenty of room to grow. What you won't find everywhere, though, is a collaborative culture, or a team that makes this much of an impact.

POSITION SUMMARY:

The Underwriting Technician handles external and internal client inquiries and provides support to underwriters with the new business, endorsement, and renewal processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• New Business
• Reviews and issues submissions and refers submissions beyond authority level to underwriter
• Requests pertinent underwriting file documents and follows up with agents and insureds
• Follows new business processing timeframes
• Endorsements and Renewals
• Assists underwriters in processing endorsements and renewals within established timeframes
• Requests pertinent underwriting file documents and renewal information and follows up with agents and insureds
• Customer service for policyholders and agents
• Warmly and sincerely receives incoming phone and e-mail inquiries
• Documents and researches all requests
• Coordinates with underwriters to update policyholder status and initiate policy changes
• Follows up with all parties to provide timely, accurate resolution
• Strives to resolve requests the day received
• Indexes incoming mail through ImageRight
• Supports the application set-up process
• Accurately maintains policyholder information and documents policyholder communication
• Contributes to departmental initiatives and projects

QUALIFICATIONS:

• College degree preferred; will consider a combination of education and related experience
• Five years of related experience
• Microsoft Office Suite proficiency with emphasis on Word, Excel, and PowerPoint
• Experience with ImageRight or similar policy administration software a plus

COMPETENCIES:

• Excellent verbal and written communication skills, with strong interpersonal skills to interact effectively with insureds, agents, underwriters, and management
• Solid listening skills, a professional and courteous manner, and the ability to build strong working relationships across the organization
• Strong organizational skills, with the ability to independently manage priorities, meet deadlines, and work well under pressure
• Creative problem-solver who responds quickly to requests and easily adapts to shifting priorities and company needs
• Collaborative team player committed to achieving organizational and departmental goals

PHYSICAL DEMANDS:

• Occasionally (several times a week) lifts, carries, or otherwise moves and positions objects weighing up to 10 pounds while fulfilling responsibilities
• Frequently sits for long periods of time

WORK ENVIRONMENT:

• Performs work in an office environment (hybrid opportunity at manager's discretion)

Salary: $50,000 to $65,000

• Medical, Dental, and Vision Insurance
• 401(k)
• Short and Long-term disability
• Life Insurance
• Employee Assistance Program
• Free onsite fitness center membership
• Long-term incentive plan
• Educational Assistance and rewards program