OU Tech Center Student IT Support Technician at Oakland University

Oakland University; Rochester (MI); On-site; USD 21,000 - 30,000; Part time

Job summary

Oakland University is seeking a Student IT Support Technician for OU Tech Center. You will assist faculty, staff, and students via phone, chat, email, and in person to resolve computer-related issues.

Responsibilities include hardware/software installs, diagnostics, and user guidance on common software. The role runs Mon-Fri, 8am-5pm, with opportunities to learn desktop support in a university setting.

Qualifications

• Windows O/S deployment and troubleshooting.
• Mac O/S deployment and troubleshooting.
• Google Suite including Chat/Meet/Gmail/Drive/Docs/Sheets/Forms.
• MS Office suite (Word, Excel, PowerPoint, Access, Outlook).
• Peripherals: keyboards, monitors, mice, printers, scanners, styluses; basic setup.

Responsibilities

• Assess users’ technical needs and provide appropriate solutions.
• Install hardware, software, and drivers on standalone devices.
• Test computers and peripherals to ensure proper functioning.
• Upgrade software, patches, and OS on a regular basis.
• Install/configure displays, input devices, and printers.
• Troubleshoot hardware and software issues.
• Serve as a technical resource for end users in a call center environment.
• Handle calls, emails, and in-person support within the ticketing system.
• Ensure security by antivirus installation and updates.
• Guide users on common software tasks (Word, Excel, Outlook, Google Apps).
• Analyze network problems and explain network applications to users.
• Maintain maintenance docs and help articles.
• Schedule appointments in a call center environment.
• Participate in special projects and act as OU information resource.

Skills

Windows O/S

Mac O/S

Google Suite

MS Office

Peripherals

Mobile devices

Job description

OU Tech Center Student IT Support Technician

Student technician who provides IT support services to customers by telephone, face-to-face, online chat, remote, and email communication. Install and service systems and products for OU faculty and staff on university-owned devices and account setup and information to current students and emeritus faculty. Information support representative for Oakland University in a call center environment.

A list of job duties includes:

• Determine users’ technical needs and provide them with appropriate solutions
• Install hardware, software, and device drivers on standalone computers
• Test computers, peripherals, hardware, and software to ensure that they are working appropriately
• Upgrade software, patches, and operating systems on a continuous basis
• Install and configure monitors, mice, keyboards, and printers
• Troubleshoot hardware and software problems
• Act as a technical resource to assist users with resolving computer technology issues
• Handle telephone calls, emails, and in-person customer service pertaining to users’ technology problems in the ticketing system
• Ensure that all computers are secured effectively by installing and updating antivirus software and running scans
• Assist users on how to perform tasks on common software such as Word, Excel, Access, PowerPoint, Outlook, Mac Mail, Zoom, Google Meet, Chat and Calendar.
• Analyze network problems
• Explain the role of network applications (Clearpass) to the end users
• Maintain documentation of technical maintenance procedures and general help documents
• Schedule appointments in a call center environment
• Special projects as assigned
• Act as an Oakland University information resource to assist customers

Desired Qualifications:

• Windows O/S knowledge (deployment and troubleshooting)
• Mac O/S knowledge (deployment and troubleshooting)
• Google Suite knowledge (Chat/Meet/Gmail/Drive/Doc/Sheets/Forms)
• MS Office knowledge (Word, Excel, PowerPoint, Access, Outlook)
• Computer peripherals (keyboards, monitors, mice, printers, scanners, digital pencils)
• Familiar with Mobile devices such as phones, tablets, Surfaces, etc.

OU Tech Center offers a learning environment, flexible hours (Mon-Fri, 8am-5pm), and a great opportunity to learn about desktop support. Applicants must be current Oakland University students to qualify for this position.