UKG Scheduling System Administrator

Universal Hospital Services Inc.; Pennsylvania; On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player in healthcare is seeking a Scheduling System Administrator to enhance scheduling efficiency within their Behavioral Health Division. This role involves providing expert support to end users, managing configurations, and ensuring effective use of scheduling software. The organization prides itself on delivering high-quality care to millions of patients, offering a dynamic work environment with opportunities for growth and development. Join a passionate team committed to making a difference in healthcare, while enjoying competitive compensation and excellent benefits.

Benefits

Medical Plan

Dental Plan

Vision Plan

Prescription Drug Plan

401k with company match

Qualifications

• 5-8 years of experience in a scheduling system required.
• Ability to obtain scheduling software training and certification.

Responsibilities

• Support end users with scheduling-related questions.
• Manage support tickets and liaise with personnel and vendors.
• Monitor metrics and provide reports related to scheduling performance.

Skills

UKG Scheduling software

Scheduling system configuration

Troubleshooting

Training material development

Behavioral healthcare experience

Education

Associate’s degree in clinical or health science

Tools

UKG Dimensions

Job description

Responsibilities

*Qualified candidates must have experience with UKG Scheduling software or an equivalent system.

Join a dynamic organization driven by our passion for healthcare. UHS is seeking talented individuals who are eager to contribute their expertise and pursue rewarding careers. As a leader in acute care and behavioral health, UHS provides high-quality care to over 3 million patients annually, across our national network of facilities.

The UHS Corporate Clinical Services Department is hiring a Scheduling System Administrator to provide configuration and end user support for the Scheduling system as an expert user for the UHS Behavioral Health Division. One of the primary functions of the role will be to support end users (staffing coordinators, managers, directors, and C-suite leaders) with their scheduling related questions such as creating a balanced schedule, managing daily schedules, overall system utilization, and troubleshooting.

Key Responsibilities include:

• Ensure standard configurations are developed and maintained. Manage queue of support tickets and liaise with UHS personnel and vendor to close tickets within established turnaround time goals.
• Develop and deliver training materials for end users.
• Manage operational and infrastructure questions and issues with scheduling inputs such as skills/certifications/licenses, HR/demographic data, business structure changes, schedule rules, schedule templates and shifts, call list setup, etc.
• Monitor metrics and KPI's. Provide reports related to scheduling performance to identify trends and variances. Suggest ways to remediate issues and enforce protocols and standards to Behavioral Health Leadership.

Qualifications

Associate’s degree in a clinical, health science or information technology related field required with 5 - 8 years' experience in a scheduling system.

• Ability to obtain scheduling software training and certification from vendors used at UHS.
• Experience in electronic tools for advanced scheduling, such as UKG Dimensions or similar systems required.
• Experience in a behavioral healthcare environment, hospital operations and staffing functions preferred.
• Experience with workforce management system configuration, implementation and ongoing maintenance.
• Minimal travel <20%.

This opportunity provides a rewarding career, challenging and rewarding work environment as well as growth and development opportunities within UHS and its subsidiaries, including competitive compensation, excellent Medical, Dental, Vision and Prescription Drug Plan, and 401k with company match.