UKG Pro HR Services Analyst — Hybrid Seattle

Hansell Tierney; Seattle (WA); Hybrid; USD 114,616,000 - 143,270,000; Full time

Job summary

Hansell Tierney is seeking an HR Employee Services Analyst for a large enterprise, based in Seattle with a hybrid arrangement. The role supports a centralized HR Shared Services organization following a major HR technology implementation, with emphasis on stabilizing HR operations and handling complex employee and manager inquiries, particularly around UKG Pro.

You will serve as a subject matter expert across HR programs, policies, payroll, benefits, timekeeping, and leave administration,

Qualifications

• 4+ years of experience in HR Operations, HR Shared Services, Employee Services, Payroll, Benefits, or a related HR function.
• 2+ years of hands-on experience with UKG Pro, including Core and HR Help modules.
• Experience supporting employees and managers within a high-volume HR service center or shared services environment.
• Experience working with HR systems and case management applications.
• Strong knowledge of HR programs, policies, procedures, and employee service processes.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency with Microsoft Office Suite, particularly Excel and Copilot.
• Strong customer service, written communication, and verbal communication skills.
• Ability to collaborate effectively across multiple HR functions and stakeholder groups.
• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent professional experience.

Responsibilities

• Provide advanced support for employee and manager inquiries across HR programs, payroll, benefits, timekeeping, and leave administration.
• Serve as a subject matter expert for HR policies, procedures, programs, and compliance requirements.
• Resolve complex HR cases and provide accurate, timely guidance to employees and managers.
• Translate HR policy updates and legislative changes into standardized business processes, procedures, and service workflows.
• Analyze employee service requests and case trends to identify recurring issues and opportunities for improvement.
• Support HR technology solutions, including UKG Pro, HR management systems, and case management platforms.
• Partner cross-functionally with HR Employee Services, Payroll, Time, Benefits, Talent, and HR systems teams.
• Identify and implement opportunities to improve HR processes, service delivery, and the overall employee experience.
• Support ongoing stabilization and continuous improvement of HR systems and processes following technology implementations.

Skills

HR Operations

HR Shared Services

UKG Pro

Analytical thinking

Customer service

Excel

Education

Bachelor's degree in HR or related field

Tools

UKG Pro

HRIS

Case management systems

Microsoft Excel

Job description

Hansell Tierney is seeking an HR Employee Services Analyst for a large enterprise, based in Seattle with a hybrid arrangement. The role supports a centralized HR Shared Services organization following a major HR technology implementation, with emphasis on stabilizing HR operations and handling complex employee and manager inquiries, particularly around UKG Pro.

You will serve as a subject matter expert across HR programs, policies, payroll, benefits, timekeeping, and leave administration,