HR Employee Services Analyst

Hansell Tierney; Seattle (WA); Hybrid; USD 114,616,000 - 143,270,000; Full time

Job summary

Hansell Tierney is seeking an HR Employee Services Analyst for a large enterprise, based in Seattle with a hybrid arrangement. The role supports a centralized HR Shared Services organization following a major HR technology implementation, with emphasis on stabilizing HR operations and handling complex employee and manager inquiries, particularly around UKG Pro.

You will serve as a subject matter expert across HR programs, policies, payroll, benefits, timekeeping, and leave administration,

Qualifications

• 4+ years of experience in HR Operations, HR Shared Services, Employee Services, Payroll, Benefits, or a related HR function.
• 2+ years of hands-on experience with UKG Pro, including Core and HR Help modules.
• Experience supporting employees and managers within a high-volume HR service center or shared services environment.
• Experience working with HR systems and case management applications.
• Strong knowledge of HR programs, policies, procedures, and employee service processes.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency with Microsoft Office Suite, particularly Excel and Copilot.
• Strong customer service, written communication, and verbal communication skills.
• Ability to collaborate effectively across multiple HR functions and stakeholder groups.
• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent professional experience.

Responsibilities

• Provide advanced support for employee and manager inquiries across HR programs, payroll, benefits, timekeeping, and leave administration.
• Serve as a subject matter expert for HR policies, procedures, programs, and compliance requirements.
• Resolve complex HR cases and provide accurate, timely guidance to employees and managers.
• Translate HR policy updates and legislative changes into standardized business processes, procedures, and service workflows.
• Analyze employee service requests and case trends to identify recurring issues and opportunities for improvement.
• Support HR technology solutions, including UKG Pro, HR management systems, and case management platforms.
• Partner cross-functionally with HR Employee Services, Payroll, Time, Benefits, Talent, and HR systems teams.
• Identify and implement opportunities to improve HR processes, service delivery, and the overall employee experience.
• Support ongoing stabilization and continuous improvement of HR systems and processes following technology implementations.

Skills

HR Operations

HR Shared Services

UKG Pro

Analytical thinking

Customer service

Excel

Education

Bachelor's degree in HR or related field

Tools

UKG Pro

HRIS

Case management systems

Microsoft Excel

Job description

Our client, a large enterprise organization, is looking for an HR Employee Services Analyst. This role will support a centralized HR Shared Services organization following a major HR technology implementation, with a strong focus on stabilizing HR operations, resolving complex employee and manager inquiries, and supporting UKG Pro.

Location: Seattle, WA – Hybrid

Duration: Approximately 6.5 months

Compensation: $40 - $50 per hour.

Additional Compensation: This position is not eligible for bonus or incentive compensation.

Benefits: Benefits available to eligible employees or consultants may include medical, dental, and vision insurance, paid sick leave, retirement savings plans, and other employer sponsored programs.

US citizens and those authorized to work in the US are encouraged to apply.

Work sponsorship is not available currently.

Summary:

The HR Employee Services Analyst will serve as a subject matter expert supporting employees and managers across HR programs, policies, payroll, benefits, timekeeping, leave administration, and HR systems. This role will have a significant focus on UKG Pro and will help support and stabilize HR services following a major HR technology implementation.

The analyst will resolve complex employee and manager cases, identify trends in service requests, support HR technology solutions, and partner across HR functions to improve processes and the overall employee experience. The ideal candidate brings hands-on UKG Pro experience combined with a strong background in HR operations or shared services within a high-volume environment.

Key Responsibilities:

• Provide advanced support for employee and manager inquiries across HR programs, payroll, benefits, timekeeping, and leave administration.
• Serve as a subject matter expert for HR policies, procedures, programs, and compliance requirements.
• Resolve complex HR cases and provide accurate, timely guidance to employees and managers.
• Translate HR policy updates and legislative changes into standardized business processes, procedures, and service workflows.
• Analyze employee service requests and case trends to identify recurring issues and opportunities for improvement.
• Support HR technology solutions, including UKG Pro, HR management systems, and case management platforms.
• Partner cross-functionally with HR Employee Services, Payroll, Time, Benefits, Talent, and HR systems teams.
• Identify and implement opportunities to improve HR processes, service delivery, and the overall employee experience.
• Support ongoing stabilization and continuous improvement of HR systems and processes following technology implementations.

Qualifications:

• 4+ years of experience in HR Operations, HR Shared Services, Employee Services, Payroll, Benefits, or a related HR function.
• 2+ years of hands-on experience with UKG Pro, including Core and HR Help modules.
• Experience supporting employees and managers within a high-volume HR service center or shared services environment.
• Experience working with HR systems and case management applications.
• Strong knowledge of HR programs, policies, procedures, and employee service processes.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency with Microsoft Office Suite, particularly Excel and Copilot.
• Strong customer service, written communication, and verbal communication skills.
• Ability to collaborate effectively across multiple HR functions and stakeholder groups.
• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent professional experience.

Nice to Have:

• Experience supporting an HRIS implementation, post-implementation stabilization effort, or HR technology transformation.
• Experience identifying trends in HR service cases and translating findings into process improvements.
• Experience working across Payroll, Benefits, Timekeeping, Leave Administration, Talent, and HRIS functions.
• Experience within a centralized, enterprise HR Shared Services environment.

This Organization Participates in E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact the Department of Homeland Security or Social Security Administration so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Compensation and Benefits Disclosure

The compensation range listed above represents the expected range for this position. Actual compensation may vary based on factors including experience, skills, internal equity, and geographic location.

Benefits available to eligible employees or consultants may include medical, dental, and vision insurance, paid sick leave, retirement savings plans, paid time off, and other employer-sponsored programs.