UK Enterprise Customer Success & Onboarding Lead

De Malterie; United States; A distancia; USD 90.000 - 125.000; Jornada completa

Descripción de la vacante

Malt is seeking a Customer Success professional to own the day‑to‑day relationship for a portfolio of about 24 UK enterprise accounts. You will guide onboarding, manage renewals and POs, and collaborate with Sales, Legal and Product to ensure smooth transitions and growth.

You will play a key role in retention, platform adoption, and cross-functional scaling, supporting the UK market with accountable, proactive client service and clear communication across teams.

Formación

• 3+ years of client-facing experience in CS, AM, or client operations in SaaS/tech scale-ups.
• Experience with renewal tracking, pipeline accuracy, and cross-functional coordination.
• Fluent English with strong communication and collaboration across teams.

Responsabilidades

• Own day‑to‑day CS relationship for ~24 UK enterprise accounts.
• Oversee onboarding, quote approval, PO processes, timesheets and renewals.
• Flag risks early and coordinate extensions with Sales and other stakeholders.
• Drive client retention, platform adoption and growth in GSV across portfolio.

Conocimientos

Customer Success

Account Management

Stakeholder Management

English Proficiency

Herramientas

Looker

Google Sheets

Notion

AI Productivity Tools

Descripción del empleo

Malt is seeking a Customer Success professional to own the day‑to‑day relationship for a portfolio of about 24 UK enterprise accounts. You will guide onboarding, manage renewals and POs, and collaborate with Sales, Legal and Product to ensure smooth transitions and growth.

You will play a key role in retention, platform adoption, and cross-functional scaling, supporting the UK market with accountable, proactive client service and clear communication across teams.