Enterprise Customer Success Lead

Sirion; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Generous PTO

401(k)

Job summary

Sirion is seeking an experienced Customer Success Manager to own a portfolio of enterprise accounts, driving retention, adoption, and health across the contract lifecycle. You’ll lead onboarding, value realization, and executive reviews with Legal, Procurement, and Finance stakeholders, while coordinating with Product and Services teams to scale the playbooks and metrics.

You will influence renewal strategies and expansion without a quota, partnering with Sales on handoffs and ensuring high

Qualifications

• 5+ years in Customer Success, account management, or a comparable enterprise B2B SaaS role.

Responsibilities

• Post-sale onboarding and lifecycle continuity from kickoff to renewal across the customer journey.

Skills

Executive communication

Relationship-building

Retention/GRR expertise

Cross-functional collaboration

Account management

Forecasting

Education

Bachelor’s degree or equivalent practical experience

Tools

ChurnZero

Gainsight

Catalyst

Salesforce

Job description

Sirion is seeking an experienced Customer Success Manager to own a portfolio of enterprise accounts, driving retention, adoption, and health across the contract lifecycle. You’ll lead onboarding, value realization, and executive reviews with Legal, Procurement, and Finance stakeholders, while coordinating with Product and Services teams to scale the playbooks and metrics.

You will influence renewal strategies and expansion without a quota, partnering with Sales on handoffs and ensuring high