Customer Success Manager — Europe & UK (Equity)

Good Company VC; New York (NY); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Equity options

Medical, dental, and vision coverage

401(k) and paid time off

Job summary

TULU, based in New York, seeks a hands-on Customer Success Manager to own a portfolio of European and UK building partners. You will drive renewals, monitor usage, and coordinate with operations, product, and sales to maximize account value, while accommodating time-zone differences.

Reporting to the Head of Customer Success, you will collaborate with cross-functional teams, managing multiple accounts with strong organizational discipline and a proactive renewal mindset.

Qualifications

• 1–3 years in Customer Success or similar client-facing role
• Portfolio management experience with multi-site/enterprise accounts is a plus
• Commercial instinct and ability to understand account value
• Analytical approach to problem-solving using data
• Excellent written and verbal communication with clients
• Strong organization and ability to manage many accounts simultaneously
• Willingness to work across time zones with European/UK partners
• AI fluency; curiosity to apply AI in day-to-day work without coding
• Ownership mindset and urgency to drive outcomes
• Experience with European or UK clients is a plus
• Fluency in European languages is a bonus
• Proptech or residential real estate experience a plus
• Salesforce or similar CRM experience preferred

Responsibilities

• Own Your Portfolio - be the day-to-day contact for building partners across Europe and the UK
• Renewals & Retention - manage renewals, track timelines, prepare materials, flag churn risk
• Account Health & Business Reviews - track usage, adoption, SLA performance, run reviews
• Billing & Collections - ensure invoices reflect contracts and follow up on overdue accounts
• Voice of the Customer - bring partner feedback to product/marketing/sales
• AI-Enabled Ways of Working - build account reporting, automate QBR prep and renewal tracking

Skills

Customer Success

Account Management

Renewals

Data Analytics

Communication

Time Management

Time Zone Coordination

Ai Tools

Ownership

Tools

Salesforce

Job description

TULU, based in New York, seeks a hands-on Customer Success Manager to own a portfolio of European and UK building partners. You will drive renewals, monitor usage, and coordinate with operations, product, and sales to maximize account value, while accommodating time-zone differences.

Reporting to the Head of Customer Success, you will collaborate with cross-functional teams, managing multiple accounts with strong organizational discipline and a proactive renewal mindset.