Enterprise Customer Success Leader: Strategic Accounts & Growth

Mintlify; United States; Sur place; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Flexible work culture

20 days paid time off every year

Health, dental, vision

401k or RRSP

Free lunch and dinners

$700/year work setup stipend

$200/month wellness stipend

Annual team offsite

Unlimited free mints

Résumé du poste

Mintlify is seeking an enterprise Customer Success Manager to own strategic relationships with top-tier customers, drive adoption, retention, and measurable business outcomes across complex integrations.

You’ll transform reactive account management into proactive partnerships, lead quarterly business reviews and executive touchpoints, manage an enterprise portfolio, create scalable onboarding and expansion processes, and collaborate with product, sales and support to ensure rapid value

Qualifications

• 5+ years in Customer Success or Technical Account Management.
• Experience managing enterprise stakeholder relationships.
• Experience with product analytics tools.
• Strong communication skills with ability to explain technical concepts.
• Familiarity with Git workflows and version control concepts.
• Ability to create automation workflows across customer success tools.
• Experience with web development (HTML, CSS, JavaScript).
• Background in developer tooling, API products, or technical documentation.

Responsabilités

• Own enterprise customer portfolio and build proactive strategies.
• Establish regular executive touchpoints and quarterly business reviews.
• Collaborate with sales on account planning and expansion opportunities.
• Drive cross-functional adoption and strategic initiatives.
• Develop onboarding, adoption, renewal, and expansion processes.
• Own customer health scoring and success measurement.
• Build customer advocacy programs and collect product feedback.
• Work with Product to translate feedback into requirements.
• Partner with Support on technical issue resolution.
• Align with Marketing and Sales on customer advocacy and thought leadership.

Connaissances

Relationship-building

Commercial acumen

Stakeholder management

Product analytics

Data across platforms

Automation workflows

Technical writing

Communication skills

Git workflows

API documentation

Outils

HTML

CSS

JavaScript

Description du poste

Mintlify is seeking an enterprise Customer Success Manager to own strategic relationships with top-tier customers, drive adoption, retention, and measurable business outcomes across complex integrations.

You’ll transform reactive account management into proactive partnerships, lead quarterly business reviews and executive touchpoints, manage an enterprise portfolio, create scalable onboarding and expansion processes, and collaborate with product, sales and support to ensure rapid value