Customer Success Renewals & Onboarding Lead

The Information; New York (NY); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Fertility care

Parental leave

PTO

401(k)

FSAs

Wellness stipend

Phone reimbursement

Office lunches

Commuter benefits

Job summary

The Information is seeking a Customer Success Associate Manager to own renewals, retention, and account operations across a portfolio of 300+ corporate and enterprise customers. This mid-level role ensures strong retention, proactive risk management, and seamless onboarding with SSO access and API/MCP feed setup.

This is a mid-level Customer Success role working closely with Customer Success leadership and the Enterprise Sales team.

Qualifications

• 3+ years in customer success or account management (B2B/SaaS preferred).
• Experience managing a high volume of accounts simultaneously.
• Comfort owning renewal conversations, including pricing and terms.
• Working knowledge of SSO/SAML, APIs, or data delivery products; comfortable troubleshooting with technical stakeholders.
• Strong organizational and time-management skills.
• Familiarity with CRM systems (Salesforce preferred).
• Clear communicator with a customer-first, commercially aware mindset.

Responsibilities

• Own renewals and retention for a portfolio of 300+ corporate and enterprise accounts.
• Manage renewal timelines and execution 90–120 days before expiration.
• Configure SSO access, domain permissions, and seat provisioning for new/renewing accounts.
• Set up API and MCP feed access and run end-to-end feed trials.
• Maintain accurate account records in Salesforce and report on renewal progress and Net Revenue Retention.
• Identify upsell/expansion signals and support Sales with context and data.

Skills

Account management

Renewals

Customer success

Upsell signals

CRM experience

Time management

Tools

Salesforce

SSO/SAML

APIs

Job description

The Information is seeking a Customer Success Associate Manager to own renewals, retention, and account operations across a portfolio of 300+ corporate and enterprise customers. This mid-level role ensures strong retention, proactive risk management, and seamless onboarding with SSO access and API/MCP feed setup.

This is a mid-level Customer Success role working closely with Customer Success leadership and the Enterprise Sales team.