UC Voice Solutions Lead

HCL Technologies Limited; Jersey City (NJ); On-site; USD 90,000 - 120,000; Full time

Job summary

HCL Technologies Limited seeks a Senior UC Engineer to implement and manage unified communications solutions, including Cisco CUCM, Unity, Avaya and MS Teams Voice. You will diagnose hardware/software/network issues for end users and coordinate with OEMs and vendors.

Responsibilities include configuring voice gateways, troubleshooting call quality, and supporting on‑prem and cloud voice services. The role requires 5–10 years in UC/VoIP with 24x7 availability.

Qualifications

• 5–10 years of hands‑on experience with Cisco/Avaya/MS Teams/Aspect voice solutions.
• Ability to configure IP phones, call flows, routing, and skills.
• Willingness for 24x7 availability and on‑call support.

Responsibilities

• Implement UC solutions including Cisco, MS Teams Voice, Avaya and Aspect.
• Troubleshoot and resolve voice infrastructure issues via multiple channels.
• Prepare design documents and perform upgrades/migrations as needed.

Skills

UC solutions

Cisco

Avaya

MS Teams Voice

Aspect

VoIP

SIP

Call routing

Tools

CUCM

Unity Connection

SBC/CUBE

MS Teams Voice

Job description

HCL Technologies Limited seeks a Senior UC Engineer to implement and manage unified communications solutions, including Cisco CUCM, Unity, Avaya and MS Teams Voice. You will diagnose hardware/software/network issues for end users and coordinate with OEMs and vendors.

Responsibilities include configuring voice gateways, troubleshooting call quality, and supporting on‑prem and cloud voice services. The role requires 5–10 years in UC/VoIP with 24x7 availability.