UC Systems Administrator — Cloud-Native Teams & Enterprise UC

Vamonosit; Camp Springs (MD); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Paid Federal Holidays

Health, Dental, and Vision Insurance

Simple IRA with Matching

Robust Paid Vacation Policy

Continuing Education Assistance

Short-Term Disability

Company-Provided Life Insurance

Job summary

Vamonos IT is seeking a UC Systems Administrator to configure, monitor, troubleshoot, and support Unified Communications infrastructure across federal locations. The role focuses on secure, high-quality communication services and cloud-native Microsoft Teams migration while coordinating with vendors and maintaining SLAs.

You will contribute to modernization, security compliance, and operational excellence, working from our Maryland-area offices and collaborating with a dedicated team of IT

Qualifications

• Experience configuring, monitoring, troubleshooting, and supporting enterprise UC environments.
• Experience managing service delivery and ensuring compliance with defined SLAs.
• Technical knowledge of hybrid on-premises and cloud environments.
• Ability to analyze performance data, service trends, and workload metrics.
• Excellent communication and collaboration skills.

Responsibilities

• Configure, administer, and support enterprise UC platforms and infrastructure.
• Monitor system performance and proactively identify service issues.
• Troubleshoot and resolve UC incidents while meeting defined SLAs.
• Support Microsoft Teams-based collaboration services and modernization initiatives.
• Analyze operational metrics and recommend service improvements.
• Coordinate with vendors and support teams to resolve escalated issues.
• Ensure compliance with security, operational, and communication requirements.
• Maintain system documentation and operational procedures.
• Participate in architecture reviews and technology modernization efforts.

Skills

UC infrastructure

Enterprise UC experience

Service delivery & SLAs

Hybrid on-prem & cloud

Performance data analysis

Excellent communication

Vendor coordination

Tools

Avaya Government Cloud

Cisco Unified Communications

Microsoft Teams

Job description

Vamonos IT is seeking a UC Systems Administrator to configure, monitor, troubleshoot, and support Unified Communications infrastructure across federal locations. The role focuses on secure, high-quality communication services and cloud-native Microsoft Teams migration while coordinating with vendors and maintaining SLAs.

You will contribute to modernization, security compliance, and operational excellence, working from our Maryland-area offices and collaborating with a dedicated team of IT