Unified Communications Systems Administrator

Vamonosit; Camp Springs (MD); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Paid Federal Holidays

Health, Dental, and Vision Insurance

Simple IRA with Matching

Robust Paid Vacation Policy

Continuing Education Assistance

Short-Term Disability

Company-Provided Life Insurance

Job summary

Vamonos IT is seeking a UC Systems Administrator to configure, monitor, troubleshoot, and support Unified Communications infrastructure across federal locations. The role focuses on secure, high-quality communication services and cloud-native Microsoft Teams migration while coordinating with vendors and maintaining SLAs.

You will contribute to modernization, security compliance, and operational excellence, working from our Maryland-area offices and collaborating with a dedicated team of IT

Qualifications

• Experience configuring, monitoring, troubleshooting, and supporting enterprise UC environments.
• Experience managing service delivery and ensuring compliance with defined SLAs.
• Technical knowledge of hybrid on-premises and cloud environments.
• Ability to analyze performance data, service trends, and workload metrics.
• Excellent communication and collaboration skills.

Responsibilities

• Configure, administer, and support enterprise UC platforms and infrastructure.
• Monitor system performance and proactively identify service issues.
• Troubleshoot and resolve UC incidents while meeting defined SLAs.
• Support Microsoft Teams-based collaboration services and modernization initiatives.
• Analyze operational metrics and recommend service improvements.
• Coordinate with vendors and support teams to resolve escalated issues.
• Ensure compliance with security, operational, and communication requirements.
• Maintain system documentation and operational procedures.
• Participate in architecture reviews and technology modernization efforts.

Skills

UC infrastructure

Enterprise UC experience

Service delivery & SLAs

Hybrid on-prem & cloud

Performance data analysis

Excellent communication

Vendor coordination

Tools

Avaya Government Cloud

Cisco Unified Communications

Microsoft Teams

Job description

About the Role

Vamonos IT is seeking a UC Systems Administrator responsible for the configuration, monitoring, troubleshooting, and technical support of Unified Communications (UC) infrastructure. This role ensures uninterrupted, secure, and high-quality communication services across all of our Federal Customer’s locations. The successful candidate will support incident resolution and service restoration efforts, maintain compliance with service level agreements (SLAs), and contribute to the transition toward a cloud-native Microsoft Teams-based UC environment. This position plays a key role in modernization initiatives, security compliance, and operational excellence.

Required Skills & Qualifications

• Strong expertise in UC infrastructure technologies, including:
  • Avaya Government Cloud telephony
  • Cisco Unified Communications infrastructure
  • Microsoft Teams collaboration services
• Experience configuring, monitoring, troubleshooting, and supporting enterprise UC environments
• Experience managing service delivery and ensuring compliance with defined SLAs
• Technical knowledge of hybrid on-premises and cloud environments
• Ability to analyze performance data, service trends, and workload metrics
• Excellent communication and collaboration skills
• Strong problem-solving and troubleshooting abilities
• Familiarity with modernization initiatives and UC integration requirements
• Knowledge of enterprise UC architecture and design principles
• Experience coordinating with vendors and managing escalations
• Must be able to obtain and maintain a Public Trust clearance

Preferred Qualifications

• Cisco Certified Network Professional (CCNP) Collaboration or equivalent certification
• Microsoft Certified: Azure Solutions Architect Expert or similar cloud certification
• Experience supporting large federal enterprise environments
• Familiarity with cloud-native UC migrations and modernization programs

Responsibilities

• Configure, administer, and support enterprise UC platforms and infrastructure
• Monitor system performance and proactively identify service issues
• Troubleshoot and resolve UC incidents while meeting defined SLAs
• Support Microsoft Teams-based collaboration services and modernization initiatives
• Analyze operational metrics and recommend service improvements
• Coordinate with vendors and support teams to resolve escalated issues
• Ensure compliance with security, operational, and communication requirements
• Maintain system documentation and operational procedures
• Participate in architecture reviews and technology modernization efforts

About Vamonos IT

Our experienced team of technical Subject Matter Experts and Professional Project Managers deliver solutions to the toughest challenges in enterprise cloud computing and infrastructure management within the Homeland Security and Federal civilian landscape. Our mission is to set the bar in service delivery excellence, providing professional services our customers cannot help but notice. Our core values of Exceptional Service, Accountability, Continual Improvement, and Opportunity for Growth drive our customers' success while fostering a culture of teamwork and professional development.

Our Benefits Include

• Paid Federal Holidays
• Health, Dental, and Vision Insurance Options
• Simple IRA with Matching
• Robust Paid Vacation Policy
• Continuing Education Assistance
• Short-Term Disability
• Company-Provided Life Insurance