Unified Communications Delivery Analyst

Vamonosit; Camp Springs (MD); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid Federal Holidays

Health, Dental, and Vision Insurance

Simple IRA with Matching

Robust Paid Vacation Policy

Continuing Education Assistance

Short-Term Disability

Company-Provided Life Insurance

Job summary

Vamonos IT is seeking a Unified Communications (UC) Delivery Analyst to analyze performance data, service trends, and workload metrics to support UC service delivery. This role provides reporting, coordination, and operational support while ensuring service quality and compliance with defined SLAs.

The successful candidate will support UC operations, incident management, and modernization initiatives, helping drive the transition to a cloud-native Microsoft Teams-based communications

Qualifications

• Strong analytical, reporting, and problem-solving skills.
• Experience developing and maintaining operational dashboards and metrics.
• Experience supporting service delivery programs and SLA compliance.

Responsibilities

• Analyze UC operational data, service trends, and workload metrics.
• Develop and maintain dashboards, reports, and performance measurements.
• Support service delivery and compliance with established SLAs.
• Assist with incident tracking, resolution, and service restoration efforts.
• Provide reporting insights and recommendations for operational improvements.
• Coordinate with technical teams and stakeholders on service performance initiatives.
• Support modernization activities and cloud-based UC transformation programs.
• Contribute to continuous improvement initiatives and process optimization.
• Maintain documentation and reporting artifacts for management and customer review.

Skills

Performance data analysis

Dashboard reporting

Incident resolution

Problem solving

Communication skills

Cross-functional collaboration

Vendor coordination

Public Trust clearance

Tools

Avaya Government Cloud

Cisco Unified Communications

Microsoft Teams

Job description

About the Role

Vamonos IT is seeking a Unified Communications (UC) Delivery Analyst responsible for analyzing performance data, service trends, and workload metrics to support the successful delivery of Unified Communications services. This role provides reporting, coordination, and operational support while ensuring service quality and compliance with defined service level agreements. The successful candidate will support UC operations, incident management, and modernization initiatives, helping drive the transition to a cloud-native Microsoft Teams-based communications environment.

Required Skills & Qualifications

• Strong expertise in analyzing performance data, service trends, and workload metrics
• Experience developing, maintaining, and reporting operational dashboards and metrics
• Experience supporting service delivery programs and SLA compliance
• Technical knowledge of UC technologies, including:
  • Avaya Government Cloud telephony
  • Cisco Unified Communications infrastructure
  • Microsoft Teams collaboration services
• Ability to support incident resolution and service restoration activities
• Strong analytical, reporting, and problem-solving skills
• Excellent communication and collaboration abilities
• Familiarity with enterprise modernization and integration initiatives
• Experience working with cross-functional technical and business teams
• Experience supporting vendor coordination and escalation activities
• Must be able to obtain and maintain a Public Trust clearance

Preferred Qualifications

• Cisco Certified Network Professional (CCNP) Collaboration or equivalent certification
• Experience with performance reporting and IT service management frameworks
• Experience supporting federal government programs
• Familiarity with cloud-based UC modernization efforts

Responsibilities

• Analyze UC operational data, service trends, and workload metrics
• Develop and maintain dashboards, reports, and performance measurements
• Support service delivery and compliance with established SLAs
• Assist with incident tracking, resolution, and service restoration efforts
• Provide reporting insights and recommendations for operational improvements
• Coordinate with technical teams and stakeholders on service performance initiatives
• Support modernization activities and cloud-based UC transformation programs
• Contribute to continuous improvement initiatives and process optimization
• Maintain documentation and reporting artifacts for management and customer review

About Vamonos IT

Our experienced team of technical Subject Matter Experts and Professional Project Managers deliver solutions to the toughest challenges in enterprise cloud computing and infrastructure management within the Homeland Security and Federal civilian landscape. Our mission is to set the bar in service delivery excellence, providing professional services our customers cannot help but notice. Our core values of Exceptional Service, Accountability, Continual Improvement, and Opportunity for Growth drive our customers' success while fostering a culture of teamwork and professional development.

Our Benefits Include

• Paid Federal Holidays
• Health, Dental, and Vision Insurance Options
• Simple IRA with Matching
• Robust Paid Vacation Policy
• Continuing Education Assistance
• Short-Term Disability
• Company-Provided Life Insurance