Unified Communications Telecom Administrator

Vamonosit; Camp Springs (MD); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Paid Federal Holidays

Health, Dental, and Vision Insurance O

Simple IRA with Matching

Robust Paid Vacation Policy

Continuing Education Assistance

Short-Term Disability

Company-Provided Life Insurance

Job summary

Vamonos IT is seeking a Unified Communications (UC) Telecom Administrator to provisioning, configure, monitor, and maintain enterprise voice and UC platforms across Federal locations. This role ensures reliable, secure, high-quality communication services and supports a transition to a Microsoft Teams–based UC environment.

The ideal candidate will manage endpoint provisioning, carrier coordination, user access, escalations, and continuity‑of‑mission communications while contributing to

Qualifications

• Experience with UC technologies and enterprise voice platforms.
• Ability to obtain Public Trust clearance and onsite presence.
• Experience coordinating with carriers and managing SLAs.
• Familiarity with modernization and cloud migration initiatives.

Responsibilities

• Provision, configure, and maintain enterprise voice and UC platforms.
• Coordinate carrier services and telecommunications support activities.
• Manage user access, endpoint deployment, and communication services.
• Resolve incidents, troubleshoot issues, and support service restoration.
• Monitor platform performance and ensure SLAs are met.
• Support continuity‑of‑mission communications and migration projects.
• Collaborate with vendors and technical teams to maintain excellence.
• Maintain technical documentation and procedures.

Skills

Avaya Gov Cloud telephony

Cisco UC infrastructure

Microsoft Teams

Endpoint provisioning

Carrier coordination

SLA compliance

Hybrid cloud knowledge

Escalation management

Vendor management

Public Trust clearance

On-site work

Tools

CCNP Collaboration

Azure Solutions Architect Expert

Job description

About the Role

Vamonos IT is seeking a Unified Communications (UC) Telecom Administrator responsible for the provisioning, configuration, monitoring, and maintenance of enterprise voice and Unified Communications platforms. This role ensures reliable, secure, and high-quality communication services throughout all of our Federal Customer’s locations. The ideal candidate will manage endpoint provisioning, carrier coordination, user access support, escalation handling, and continuity‑of‑mission communications while supporting modernization initiatives and the transition to a Microsoft Teams–based UC environment.

Required Skills & Qualifications

• Strong expertise in telecommunications and UC technologies, including:
  • Avaya Government Cloud telephony
  • Cisco Unified Communications infrastructure
  • Microsoft Teams collaboration services
• Proficiency in endpoint provisioning and lifecycle management
• Experience coordinating with telecommunications carriers and service providers
• Experience supporting enterprise communication platforms and ensuring SLA compliance
• Technical knowledge of hybrid cloud and on‑premises environments
• Ability to manage escalations and continuity‑of‑mission communications
• Strong analytical and troubleshooting skills
• Excellent communication and stakeholder engagement abilities
• Familiarity with modernization and cloud migration initiatives
• Experience managing vendor relationships and escalations
• Must be able to obtain and maintain a Public Trust clearance
• Must be local as this is a 100% onsite role.

Preferred Qualifications

• Cisco Certified Network Professional (CCNP) Collaboration or equivalent certification
• Microsoft Certified: Azure Solutions Architect Expert or similar certification
• Experience supporting federal agencies or enterprise telecommunications environments
• Experience with enterprise UC modernization programs

Responsibilities

• Provision, configure, and maintain enterprise voice and UC platforms
• Coordinate carrier services and telecommunications support activities
• Manage user access, endpoint deployment, and communication services
• Resolve incidents, troubleshoot issues, and support service restoration
• Monitor platform performance and ensure compliance with established SLAs
• Support continuity‑of‑mission communication requirements
• Assist with migration and modernization projects, including Microsoft Teams adoption
• Work closely with vendors, customers, and technical teams to maintain operational excellence
• Maintain technical documentation and operational procedures

About Vamonos IT

Our experienced team of technical Subject Matter Experts and Professional Project Managers deliver solutions to the toughest challenges in enterprise cloud computing and infrastructure management within the Homeland Security and Federal civilian landscape. Our mission is to set the bar in service delivery excellence, providing professional services our customers cannot help but notice. Our core values of Exceptional Service, Accountability, Continual Improvement, and Opportunity for Growth drive our customers' success while fostering a culture of teamwork and professional development.

Our Benefits Include

• Paid Federal Holidays
• Health, Dental, and Vision Insurance Options
• Simple IRA with Matching
• Robust Paid Vacation Policy
• Continuing Education Assistance
• Short-Term Disability
• Company-Provided Life Insurance