UC & Collaboration Engineer: Cisco/Teams Voice Architect

MacAllister Machinery Co., Inc.; Indianapolis (IN); Presencial; USD 90.000 - 120.000; Jornada completa

Descripción de la vacante

MacAllister Machinery Co., Inc. is seeking an Engineer - Unified Communications & Collaboration to design, administer, and optimize voice, video, and conference room technologies across the enterprise.

You will manage CUCM, Cisco Unity, Cisco Contact Center, and Microsoft Teams Calling, and collaborate with network teams on QoS, SIP, and room systems. This role emphasizes standards, lifecycle planning, and cost-effective solutions including Teams Rooms, Cisco Room Kits, and collaboration

Formación

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Minimum of 5 years supporting enterprise voice and collaboration platforms.
• Experience administering CUCM, Unity Connection, Contact Center, and Microsoft Teams Calling.

Responsabilidades

• Administer Cisco CUCM, Cisco Unity Connection, Cisco Contact Center, and Microsoft Teams Calling.
• Monitor platform health and diagnose call quality, routing, and other voice issues.
• Maintain documentation, standards, lifecycle plans, and service improvement recommendations for enterprise communications technologies.
• Assess system performance and utilization to identify opportunities for improvement.
• Design and standardize conference room solutions with Teams Rooms and Cisco Room Kits.

Conocimientos

CUCM

Unity Connection

Contact Center

Teams Calling

Teams Rooms

Educación

Bachelor's degree in Information Technology, Computer Science, or related field

Descripción del empleo

MacAllister Machinery Co., Inc. is seeking an Engineer - Unified Communications & Collaboration to design, administer, and optimize voice, video, and conference room technologies across the enterprise.

You will manage CUCM, Cisco Unity, Cisco Contact Center, and Microsoft Teams Calling, and collaborate with network teams on QoS, SIP, and room systems. This role emphasizes standards, lifecycle planning, and cost-effective solutions including Teams Rooms, Cisco Room Kits, and collaboration