UC&C Systems Engineer: RoomSuite & Teams

Acuity Inc.; Atlanta (GA); Remote; USD 67,000 - 144,000; Full time

Benefits offered by this job

Health care

Dental coverage

Vision plans

401K benefits

Commissions/incentive compensation

Job summary

QSC is seeking an UC&C Support Engineer to serve as the technical authority for Unified Communications & Collaboration solutions, with a focus on RoomSuite Simplified Collaboration Spaces and related technologies. This role provides advanced product support, troubleshooting expertise, operational readiness, and leadership across a broad portfolio including Teams integration and cloud services.

The UC&C Supporting Engineer will bridge Engineering, Product Management, Support, and

Qualifications

• Bachelor's or higher in computer science, electrical engineering or similar.
• CTS/CTS-D or similar Avixa certification is desirable.
• 5+ years troubleshooting USB, HID, PTZ cameras and UC&C systems.
• 2+ years using Jira and Confluence for collaboration and issue tracking.

Responsibilities

• Provide advanced product support and troubleshooting for UC&C solutions.
• Diagnose, reproduce, and validate software defects with engineering teams.
• Develop and share troubleshooting methodologies and best practices.
• Support deployment, firmware/software management, and room spaces standards.

Skills

USB troubleshooting

HID devices

PTZ cameras

UC&C systems

AV automation

Q-SYS / Linux AV

Confluence

Jira

Microsoft Teams

Education

Bachelor's degree in Computer Science / Electrical Engineering

AVIXA CTS/CTS-D certification (desired)

Tools

Confluence

Jira

Job description

QSC is seeking an UC&C Support Engineer to serve as the technical authority for Unified Communications & Collaboration solutions, with a focus on RoomSuite Simplified Collaboration Spaces and related technologies. This role provides advanced product support, troubleshooting expertise, operational readiness, and leadership across a broad portfolio including Teams integration and cloud services.

The UC&C Supporting Engineer will bridge Engineering, Product Management, Support, and