Turndown Attendant ($16)

Jobs2Web; Irvine (CA); On-site; USD 23,000 - 25,000; Full time

Job summary

The Resort at Pelican Hill in Irvine, CA is seeking a Turndown Attendant to provide turn down service and clean assigned guest rooms to high standards. You will follow supervisor instructions to ensure guest safety and reflect the luxury brand in every interaction.

Responsibilities include restocking linens and supplies, maintaining a tidy housekeeping area, and adhering to safety and emergency procedures while delivering personalized service to guests.

Qualifications

• Experience in housekeeping or hospitality with high-level guest service.
• Strong attention to detail and multitasking.
• Ability to communicate effectively with guests and team members.

Responsibilities

• Provide turn down service and clean assigned guest rooms.
• Follow safety procedures and supervisor instructions.
• Maintain organized linen closet and replenish supplies as needed.
• Assist with late check-outs per procedures.
• Report deficiencies to management.
• Adhere to lost and found policies and safety protocols.

Skills

Effective communication

Attention to detail

Customer service

Professional demeanor

Job description

Select how often (in days) to receive an alert:

The Turndown Attendant is responsible for providing turn down service and cleaning assigned guest rooms in accordance with established standards. They follow all instructions from supervisors to ensure the safety of themselves and guests. The Turndown Attendant must conduct themselves in a professional manner at all times to reflect the high standards of the company.

• Review and understand the work report and turn down assignment sheet.
• Pick up adequate supply of turn down related materials and clean linens, towels, amenities, cleaning supplies as needed.
• Maintain the linen closet in a clean, neat and orderly manner.
• Process late check-outs in accordance with established procedures.
• Use the proper cleaning methods to prevent injury.
• Project an image of friendliness, professionalism and willingness to provide personalized services to guests.
• Report deficiencies in guest rooms and on guest floors to management staff.
• Strictly adhere to the company’s lost and found policies and procedures.
• Follow all procedures when responding to any hotel emergency or safety situation.
  

Minimum Qualifications / Other Expectations:

• Ability to communicate effectively.
• Experience working in a housekeeping environment providing a high level of customer service to guests of high social standing with discretion and professionalism.
• Strong attention to detail and the ability to handle multiple tasks.
• Ability to work with management staff and other employees in a professional manner.

Compensation

Compensation:

Base Pay Range: $$16.35 - $$17.79

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

About Us:
The Resort at Pelican Hill is one of the world’s finest Five-Star, Five-Diamond destinations offering unparalleled service and luxury.
Perched upon 504 acres of unrivaled coastal beauty, The Resort at Pelican Hill is a world unto itself with seven exceptional dining options, 36 holes of world-class golf and the #1 Spa in California.
Our employee community is comprised of hard-working, dedicated hospitality professionals who create memorable experiences that stay with guests long after they’ve left. It’s an environment populated with talented, passionate and experienced people, a collaborative spirit and abundant opportunities.
Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.