Turkish-Speaking Fintech Client Service Analyst

Remote

San Francisco (CA)

On-site

USD 50,000 - 75,000

Full time

7 days ago

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Benefits offered by this job

Growth Fund for study and learning

Internal Events and team-building

Global Collaboration with diverse team

Career Advancement opportunities

Internal Mobility and career paths

Job summary

Bybit is seeking a customer service specialist in San Francisco to assist clients via live chat and email. You will ensure high-quality service, stay knowledgeable about the platform, and help translate customer needs into actionable feedback for management.

Ideal candidates bring 2–4 years in frontline customer service, with English and Turkish proficiency, and a strong numeracy mindset. Weekend shifts are included, with a dynamic fintech trading firm offering growth opportunities.

Qualifications

Bachelor degree in finance, economics, mathematics or related field.
2–4 years of customer service experience in frontline operations (Livechat & Email).
Experience in financial institutions/fintech is a plus.
Fluency in English and Turkish for written and spoken communication.

Responsibilities

Assist clients on all inquiries via live chat or email.
Ensure efficient and excellent customer service experience.
Be well equipped with Bybit's platform/product and stay updated on market conditions.
Diligently manage and follow up on inquiries/complaints from current or prospective clients.
Understand customer needs and translate them into constructive feedback and solutions for management.
Flag discrepancies or risks to management promptly to keep frontline operations smooth.
Seek continuous improvements to enhance team performance and efficiency.