Client Service Analyst - Livechat (Turkish required)

Remote; San Francisco (CA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Growth Fund for study and learning

Internal Events and team-building

Global Collaboration with diverse team

Career Advancement opportunities

Internal Mobility and career paths

Job summary

Bybit is seeking a customer service specialist in San Francisco to assist clients via live chat and email. You will ensure high-quality service, stay knowledgeable about the platform, and help translate customer needs into actionable feedback for management.

Ideal candidates bring 2–4 years in frontline customer service, with English and Turkish proficiency, and a strong numeracy mindset. Weekend shifts are included, with a dynamic fintech trading firm offering growth opportunities.

Qualifications

• Bachelor degree in finance, economics, mathematics or related field.
• 2–4 years of customer service experience in frontline operations (Livechat & Email).
• Experience in financial institutions/fintech is a plus.
• Fluency in English and Turkish for written and spoken communication.

Responsibilities

• Assist clients on all inquiries via live chat or email.
• Ensure efficient and excellent customer service experience.
• Be well equipped with Bybit's platform/product and stay updated on market conditions.
• Diligently manage and follow up on inquiries/complaints from current or prospective clients.
• Understand customer needs and translate them into constructive feedback and solutions for management.
• Flag discrepancies or risks to management promptly to keep frontline operations smooth.
• Seek continuous improvements to enhance team performance and efficiency.

Skills

Customer service

Livechat

Email support

Turkish language

English language

Education

Bachelor degree in finance/economics/math

Diploma in business administration

Job description

About Us

Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution. Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.

Please note that Turkish reading and typing is a must

Job Description:

• Assist clients on all inquiries via live chat or email
• Ensure efficient and excellent customer service experience provided
• Be well equipped with the Company's platform/product including keeping abreast of general market conditions
• Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
• Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
• Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
• Continuously seek improvement to enhance team’s performance and work efficiency including overall work process

Requirements:

• Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity
• Minimum diploma in business administration or business management with keen and sharp eye for numbers
• Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)
• Advantageous for candidates with experience working in financial institutions, fintech
• Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.
• Proficient in English & Turkish in communication and writing in order to liaise with dedicated market counterparts
• Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
• Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance
• Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)

Why Join Us

At Bybit, we are committed to fostering a supportive and enriching work environment.

Our benefits include:

• Study Growth Fund: We support your professional development and continuous learning.
• Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
• Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
• Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
• Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.