Client Service Analyst — Fintech/Crypto (Remote Europe)

Bybit; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Growth Fund

Internal Events

Global Collaboration

Career Advancement

Internal Mobility

Job summary

Bybit is seeking a Customer Support Specialist to assist clients via live chat and email from a remote, international team. You will deliver efficient, high‑quality service, understand client needs, and relay feedback to product and operations.

The ideal candidate has a finance/economics/math background, 2–4 years of frontline customer service, fluency in English and Turkish, and a willingness to work rotating shifts including weekends and holidays. Join a fast-growing fintech crypto platform.

Qualifications

• Bachelor degree in finance / economics / mathematics or related field.
• 2–4 years of customer service experience in frontline operations (Livechat and Email).
• Proficient in English & Turkish for communication and writing.

Responsibilities

• Assist clients via live chat or email.
• Ensure efficient and excellent customer service experience.
• Keep abreast of the Company's platform/product and market conditions.
• Diligently manage and follow up on inquiries/complaints from clients.
• Flag discrepancies or risks to management on time.
• Seek improvements to enhance team performance and efficiency.

Skills

Turkish language

English language

Customer service

Live chat support

Email support

Data analysis

Shift work

Team player

Education

Bachelor in Finance/Economics/Math

Diploma in Business Administration

Tools

Livechat

Email platforms

Job description

Bybit is seeking a Customer Support Specialist to assist clients via live chat and email from a remote, international team. You will deliver efficient, high‑quality service, understand client needs, and relay feedback to product and operations.

The ideal candidate has a finance/economics/math background, 2–4 years of frontline customer service, fluency in English and Turkish, and a willingness to work rotating shifts including weekends and holidays. Join a fast-growing fintech crypto platform.