Client Service Analyst - Livechat (Czech required)

Bybit; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Bybit, a leading cryptocurrency exchange, seeks a customer service specialist to assist clients via live chat and email, ensuring a high-quality service experience. You will stay updated on our platform and translate customer needs into actionable feedback for management.

Ideal candidates have 2–4 years in customer service, a finance/economics/math background, and fluent English and Czech. 5-day shifts include weekends and public holidays.

Qualifications

• Bachelor's degree in finance, economics or mathematics or related field.
• Diploma in business administration or related field is a plus.
• 2–4 years of customer service experience, frontline (Livechat and Email) preferred.

Responsibilities

• Assist clients on all inquiries via live chat or email.
• Ensure efficient and excellent customer service experience.
• Be well equipped with the Company's platform/product and stay updated on market conditions.
• Diligently manage and follow up on inquiries/complaints from current/prospective clients.
• Understand customer needs and translate into constructive feedback and solutions for management.
• Flag discrepancies or risks to management in a timely manner.
• Seek continuous improvements to enhance team performance and efficiency.

Skills

Customer service

Livechat

English proficiency

Czech proficiency

Problem solving

Education

Bachelor's degree in finance/economics/mathematics

Business administration diploma

Job description

Established in 2018, Bybit is one of the world's leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 - connecting users to the future of digital finance. Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.

Responsibilities

• Assist clients on all inquiries via live chat or email
• Ensure efficient and excellent customer service experience provided
• Be well equipped with the Company's platform/product including keeping abreast of general market conditions
• Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
• Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
• Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time
• Continuously seek improvement to enhance team’s performance and work efficiency including overall work process

Candidate requirements

• Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacity
• Minimum diploma in business administration or business management with keen and sharp eye for numbers
• Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)
• Advantageous for candidates with experience working in financial institutions, fintech
• Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.
• Proficient in English & Czech in communication and writing in order to liaise with dedicated market counterparts
• Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
• Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance
• Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)