Turkish-Speaking Client Support Analyst

OpenKrill; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Growth Fund

Team events

Global collaboration

Career advancement

Internal mobility

Job summary

Bybit is seeking a customer service professional fluent in English and Turkish to assist clients via live chat and email. The role focuses on delivering excellent support, understanding client needs, and relaying feedback to management.

You will stay up-to-date on the platform and market conditions while ensuring smooth frontline operations. The ideal candidate has 2–4 years in customer service, a finance/economics/math background, and a passion for fintech/crypto.

Qualifications

• Bachelor-level or higher in finance, economics, math or related field.
• Diploma in business administration with numerical aptitude is preferred.
• Experience in frontline customer service is a plus.

Responsibilities

• Assist clients via live chat or email.
• Provide efficient, high-quality customer service.
• Stay informed about platform features and market conditions.
• Identify customer needs and relay feedback for improvements.

Skills

Turkish

English

Customer support

Live chat

Education

Bachelor in Finance/Economics/Math

Diploma in Business Administration

Job description

Bybit is seeking a customer service professional fluent in English and Turkish to assist clients via live chat and email. The role focuses on delivering excellent support, understanding client needs, and relaying feedback to management.

You will stay up-to-date on the platform and market conditions while ensuring smooth frontline operations. The ideal candidate has 2–4 years in customer service, a finance/economics/math background, and a passion for fintech/crypto.