Client Service Analyst - Livechat (Turkish required)

Bybit; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Growth Fund

Internal Events

Global Collaboration

Career Advancement

Internal Mobility

Job summary

Bybit is seeking a Customer Support Specialist to assist clients via live chat and email from a remote, international team. You will deliver efficient, high‑quality service, understand client needs, and relay feedback to product and operations.

The ideal candidate has a finance/economics/math background, 2–4 years of frontline customer service, fluency in English and Turkish, and a willingness to work rotating shifts including weekends and holidays. Join a fast-growing fintech crypto platform.

Qualifications

• Bachelor degree in finance / economics / mathematics or related field.
• 2–4 years of customer service experience in frontline operations (Livechat and Email).
• Proficient in English & Turkish for communication and writing.

Responsibilities

• Assist clients via live chat or email.
• Ensure efficient and excellent customer service experience.
• Keep abreast of the Company's platform/product and market conditions.
• Diligently manage and follow up on inquiries/complaints from clients.
• Flag discrepancies or risks to management on time.
• Seek improvements to enhance team performance and efficiency.

Skills

Turkish language

English language

Customer service

Live chat support

Email support

Data analysis

Shift work

Team player

Education

Bachelor in Finance/Economics/Math

Diploma in Business Administration

Tools

Livechat

Email platforms

Job description

Headquarters: Europe - Remote; Istanbul, Turkey

About Us

Established in 2018, the company is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, the company delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.Today, the company is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.Please note that Turkish reading and typing is a must

Job Description:

Assist clients on all inquiries via live chat or emailEnsure efficient and excellent customer service experience providedBe well equipped with the Company's platform/product including keeping abreast of general market conditionsDiligently and effectively manage and follow up on inquiries/complaints of current/prospective clientsPossess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for managementEnsure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.Continuously seek improvement to enhance team’s performance and work efficiency including overall work process

Requirements:

Ideal candidate possess bachelor degree in finance / economics / mathematics or any related capacityMinimum diploma in business administration or business management with keen and sharp eye for numbersPreferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)Advantageous for candidates with experience working in financial institutions, fintechSomeone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.Proficient in English & Turkish in communication and writing in order to liaise with dedicated market counterpartsPossess great passion to develop knowledge and a long-term career in fintech/crypto trading firmsTeam player, who is committed and self-driven, with the ability to respond positively to a client's request for assistanceAble to perform 5 days' shift work including weekends & Public Holidays (8am-5pm /4pm-1am /12am-9am)

Why Join Us

At the company, we are committed to fostering a supportive and enriching work environment.Our benefits include:

• Study Growth Fund: We support your professional development and continuous learning.
• Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
• Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
• Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
• Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.