TS/SCI User Support & Training Specialist

Guidehouse; Bethesda (MD); Hybrid; USD 98,000 - 163,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Holidays

Parental Leave

Tuition Reimbursement

Professional Certifications Support

Mobility Stipend

Job summary

Guidehouse in Bethesda, MD seeks a User Support Specialist to lead software training for IC users and provide expert user support to action officers and specialists. You will document requirements, develop training materials, and analyze metrics to boost software adoption across teams.

The role leverages OSINT expertise and requires an active TS/SCI clearance, with collaboration across internal and external stakeholders to support intelligence operations.

Qualifications

• Active and maintained TS/SCI clearance required.
• 6+ years of OSINT analyst experience.
• Experience with operational intelligence and TCPED process.

Responsibilities

• Lead software training for IC users and specialists.
• Provide user support to action officers and IC teammates.
• Document requirements and create training materials.
• Collect and analyze metrics to improve software adoption.
• Collaborate with internal and external stakeholders to deliver services.

Skills

OSINT Analyst experience

Security clearance TS/SCI

Training and education delivery

Data visualization

Education

Bachelor's degree

Job description

Guidehouse in Bethesda, MD seeks a User Support Specialist to lead software training for IC users and provide expert user support to action officers and specialists. You will document requirements, develop training materials, and analyze metrics to boost software adoption across teams.

The role leverages OSINT expertise and requires an active TS/SCI clearance, with collaboration across internal and external stakeholders to support intelligence operations.