User Support Specialist

Guidehouse; Bethesda (MD); Híbrido; USD 98.000 - 163.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Holidays

Parental Leave

Tuition Reimbursement

Professional Certifications Support

Mobility Stipend

Descripción de la vacante

Guidehouse in Bethesda, MD seeks a User Support Specialist to lead software training for IC users and provide expert user support to action officers and specialists. You will document requirements, develop training materials, and analyze metrics to boost software adoption across teams.

The role leverages OSINT expertise and requires an active TS/SCI clearance, with collaboration across internal and external stakeholders to support intelligence operations.

Formación

• Active and maintained TS/SCI clearance required.
• 6+ years of OSINT analyst experience.
• Experience with operational intelligence and TCPED process.

Responsabilidades

• Lead software training for IC users and specialists.
• Provide user support to action officers and IC teammates.
• Document requirements and create training materials.
• Collect and analyze metrics to improve software adoption.
• Collaborate with internal and external stakeholders to deliver services.

Conocimientos

OSINT Analyst experience

Security clearance TS/SCI

Training and education delivery

Data visualization

Educación

Bachelor's degree

Descripción del empleo

## User Support SpecialistApply: US - MD, Bethesda: Full time: Posted Today: 44909**Job Family:**Operational Effectiveness Consulting**Travel Required:**Up to 10%**Clearance Required:**Active Top Secret SCI (TS/SCI)## **What You Will Do:**As a User Support Specialist, you will lead software training, demonstrate tradecraft guidance, and provider user support to action officers and specialists. A successful candidate will distinguish themselves by collaborating with IC users, team members, and leadership to efficiently deliver to internal and external clients. You will document requirements, create training materials, collect and analyze metrics, and identify opportunities to increase software adoption while applying outcome-based solutions to support intelligence operations.## **What You Will Need:*** An ACTIVE and MAINTAINED \"TOP SECRET/SCI (TS/SCI)\" Federal or DoD security clearance. + Once onboard with Guidehouse, new hire MUST be able to OBTAIN and MAINTAIN TS/SCI Federal or DoD security clearance with a (COUNTERINTELLIGENCE (CI)/FULL SCOPE (FS/FSP)) polygraph.* Bachelor's degree* SIX (6) or more years' experience of related experience working with, or as, an OSINT Analyst. Experience should include, but not be limited to: + Practical and operational intelligence experience + Collection and/or analysis as an intelligence professional + Understanding of TCPED process## **What Would Be Nice To Have:*** An ACTIVE and MAINTAINED TS/SCI Federal or DoD security clearance with a COUNTERINTELLIGENCE (CI) polygraph* EIGHT (8) or more years experience as an OSINT Analyst* Experience in technical training, data visualization, or IC engagement support The annual salary range for this position is $98,000.00-$163,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.**What We Offer:**Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.Benefits include:* Medical, Rx, Dental & Vision Insurance* Personal and Family Sick Time & Company Paid Holidays* Position may be eligible for a discretionary variable incentive bonus* Parental Leave and Adoption Assistance* 401(k) Retirement Plan* Basic Life & Supplemental Life* Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts* Short-Term & Long-Term Disability* Student Loan PayDown* Tuition Reimbursement, Personal Development & Learning Opportunities* Skills Development & Certifications* Employee Referral Program* Corporate Sponsored Events & Community Outreach* Emergency Back-Up Childcare Program* Mobility Stipend