TS/SCI Poly IT Support & Service Desk Pro

General Dynamics Information Technology; United States; Remote; USD 106,000 - 144,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Paid education and certifications

Cutting-edge technology access

Paid vacation and holidays

Job summary

General Dynamics Information Technology in Tysons, VA is seeking a Customer Service Support Specialist for a 10am–6pm onsite role. The position requires TS/SCI with Polygraph clearance and US citizenship.

The candidate will provide mobile device support, imaging, software loading, and coordination with service providers to resolve issues while delivering strong customer service. Education: Bachelor's in CS/Engineering or related field with 5+ years' experience.

Qualifications

• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Required Experience: 5+ years of related
• Required Skills & Experience: Demonstrated experience providing mobile device support (phones, laptops, air cards, tokens) and using enterprise ticketing tools.
• Experience with imaging/re-imaging laptops, loading software, and coordinating with service providers.
• Ability to communicate complex technical concepts to both technical and non-technical audiences and provide strong customer service.

Responsibilities

• Transform technology into opportunity as a Customer Service Support Specialist.
• Help ensure today is safe and tomorrow is smarter by joining the team.
• Work hours are 10am-6pm; onsite in Tysons, VA; U.S. citizenship required.

Skills

Customer Service

Laptop Maintenance

Mobile Support

Education

Bachelor’s degree in Computer Science/Engineering or related field

Job description

General Dynamics Information Technology in Tysons, VA is seeking a Customer Service Support Specialist for a 10am–6pm onsite role. The position requires TS/SCI with Polygraph clearance and US citizenship.

The candidate will provide mobile device support, imaging, software loading, and coordination with service providers to resolve issues while delivering strong customer service. Education: Bachelor's in CS/Engineering or related field with 5+ years' experience.