Mission-Critical Service Desk System Administrator (TS/SCI)

General Dynamics Information Technology (GDIT); Newington (VA); On-site; USD 98,000 - 132,000; Full time

Job summary

General Dynamics Information Technology (GDIT) seeks a Service Desk System Administrator to support a Department of War customer, enhancing service delivery and system performance in mission-critical operations. The role emphasizes secure operations and customer-focused support onsite in Newington, VA.

Required are 3+ years of related experience, HS diploma, and 8570-compliant Security+ certification, with strong emphasis on customer service and troubleshooting in a fast-paced environment.

Qualifications

• 3+ years of related experience
• Top Secret/SCI clearance eligibility
• 8570 compliant (Security+) certification

Responsibilities

• Provide service desk support for a DoW customer
• Troubleshoot hardware and software issues
• Document resolutions and develop SOPs for repeatable tasks

Skills

Communication

Help Desk Support

Troubleshooting

Education

High School Diploma

Tools

VMware Horizon

Active Directory

KVM Configuration

ServiceNow

VDI

Microsoft Azure

Job description

General Dynamics Information Technology (GDIT) seeks a Service Desk System Administrator to support a Department of War customer, enhancing service delivery and system performance in mission-critical operations. The role emphasizes secure operations and customer-focused support onsite in Newington, VA.

Required are 3+ years of related experience, HS diploma, and 8570-compliant Security+ certification, with strong emphasis on customer service and troubleshooting in a fast-paced environment.