Secret-Cleared Service Desk Specialist

General Dynamics Information Technology (GDIT); Arlington (VA); Hybrid; USD 34,000 - 46,000; Full time

Job summary

General Dynamics Information Technology (GDIT) is seeking a Service Desk Specialist in Arlington, VA, to deliver timely IT support to a fast-paced user community. You will handle incidents, service requests, and end-user communications, while maintaining documentation and SOPs.

A SECRET clearance is required by the contract, with potential after-hours support and 24x7 coverage as needed. The role emphasizes customer service, strong written/verbal communication, and teamwork within an

Qualifications

• Education: High School Diploma; Associate or bachelor’s preferred.
• Proven experience delivering customer-focused IT support.
• Experience with common ticketing/ITSM tools.

Responsibilities

• Provide IT operations support using ITSM ticketing system (e.g., ServiceNow) as a generalist, resolving incidents and requests with minimal escalation.
• Deliver technical support for computer systems, software, and hardware via in-person, phone, email, and chat.
• Install, configure, modify, and repair hardware and software.
• Provide advanced technical interpretation and solutions across networks, software, hardware, and configurations.
• Train end users on proper and efficient use of hardware and software.
• Create, update, and resolve tickets with clear notes within SLAs.
• Provide status updates on incident troubleshooting and resolution.

Skills

Customer support

Help desk support

Microsoft Windows

Technical issues

Ticketing systems

Education

High School Diploma

Associate or bachelor’s preferred

Tools

ServiceNow

Remedy

Active Directory

SCCM/MECM

SharePoint

Job description

General Dynamics Information Technology (GDIT) is seeking a Service Desk Specialist in Arlington, VA, to deliver timely IT support to a fast-paced user community. You will handle incidents, service requests, and end-user communications, while maintaining documentation and SOPs.

A SECRET clearance is required by the contract, with potential after-hours support and 24x7 coverage as needed. The role emphasizes customer service, strong written/verbal communication, and teamwork within an