TS/SCI Customer Support Specialist — Mobile & Laptop Expert

General Dynamics Information Technology, Inc.; Vienna (VA); On-site; USD 106,000 - 144,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Paid education and certifications

Paid vacation and holidays

Job summary

General Dynamics Information Technology, Inc. is seeking a Customer Service Support Specialist to deliver mobile and laptop support, incident resolution, and IT service delivery within a TS/SCI with polygraph environment.

You’ll document requests in enterprise ticketing systems, imaging laptops, loading software, and communicating complex concepts to diverse audiences. On-site at Tysons, VA, with standard M-F hours.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related technical discipline or equivalent experience.
• 5+ years of related experience in IT support and customer service.
• Experience providing mobile device support and imaging laptops.
• Ability to document requests in enterprise ticketing systems and communicate technical information clearly.
• Strong customer service and problem-solving skills.

Responsibilities

• Provide mobile and laptop support, including imaging and software loading.
• Use enterprise ticketing systems to document, track, and resolve requests.
• Resolve issues while adhering to security policies and plans.
• Communicate technical concepts to technical and non-technical audiences.
• Collaborate with multiple teams and sponsor contacts to manage lifecycle of devices.

Skills

Customer Service

Laptop Maintenance

Mobile Support

Issue Resolution

Technical Communication

Team Collaboration

Education

Bachelor’s degree in Computer Science / Engineering

Tools

Ticketing Systems

Imaging Tools

Enterprise IT Tools

Job description

General Dynamics Information Technology, Inc. is seeking a Customer Service Support Specialist to deliver mobile and laptop support, incident resolution, and IT service delivery within a TS/SCI with polygraph environment.

You’ll document requests in enterprise ticketing systems, imaging laptops, loading software, and communicating complex concepts to diverse audiences. On-site at Tysons, VA, with standard M-F hours.