Tier 2 IT Support Specialist - TS/SCI Eligible

Digital Consultants LLC; Washington (District of Columbia); On-site; USD 70,000 - 100,000; Full time

Job summary

Digital Consultants LLC is seeking a qualified IT Support Specialist to provide Tier 2 support for a Naval Research Laboratory site in Washington, DC. You will analyze incidents, support endpoint devices, and aid Tier 1 while coordinating with Tier 3 for complex issues.

The role requires a Secret clearance with SCI eligibility, a high school diploma or GED, and DoD 8570 IAT II Certification (Security+). Physical requirements apply and the candidate must be able to work on-site in DC.

Qualifications

• Five years of specialized IT support experience and knowledge of hardware/software.
• Experience includes technical/user documentation, training, or network support.
• Clearance: Secret with ability to obtain Top Secret and SCI eligibility.

Responsibilities

• Provide Tier 2 IT support for endpoints, printers, and network devices.
• Document tasks, troubleshoot, and resolve hardware/software issues.
• Coordinate with Tier 3 for complex problems and ensure timely resolution.
• Assist Tier 1 with customer consultations and daily duties as needed.

Skills

End-user support

Documentation

Interpersonal skills

Analytical skills

Education

High School Diploma/GED

DoD 8570 IAT Level II Certification (Security+)

Job description

Digital Consultants LLC is seeking a qualified IT Support Specialist to provide Tier 2 support for a Naval Research Laboratory site in Washington, DC. You will analyze incidents, support endpoint devices, and aid Tier 1 while coordinating with Tier 3 for complex issues.

The role requires a Secret clearance with SCI eligibility, a high school diploma or GED, and DoD 8570 IAT II Certification (Security+). Physical requirements apply and the candidate must be able to work on-site in DC.